Customer Service Project Manager

Sandra Pedraza

***** ********** **

Houston, Texas 77089

Home 713-***-****

Cell 832-***-****

Email: ***************@*******.***

Career Objective

Motivated hard worker seeking a receptionist/office administration position

utilizing professional skills and diverse experience for growth in a fast

paced business industry.

Summary of Qualifications

Over 4 years experience in office administration/receptionist including:

filing, copying, faxing, answering a multi-line phone system, secretarial,

and computer skills: Professional Microsoft Works, Word, Excel, Power

Point, type 45 WPM and Bilingual English/Spanish.

2010 Solvchem Corp Houston, Texas

Customer Service Representative

Answered telephone, inbound and outbound customer service calls, took

orders of product and give orders to the right sales person. Supported

company with data entry, filling, copying and, faxing.

2010 Mobile Modular Houston, Texas

Receptionist

Answered multi-line phones, Customer service calls, faxing, filling and

copying.

Work History

2007 - 2009 Wind Services Group, inc. Webster, Texas

HR receptionist

Phone communication, data entry, and produced accident reports for

employees. Made travel arrangements for out of town meetings and work.

Extensive usage of email to notify and deliver company reports, and company

changes for labor and safety.

2005 - 2007 AmeriCorps Bayou City Houston, Texas

Instructor

Taught ESL as a second language, provided assistance to project manager of

CIS. Customer service for the help line, answer multi-line phone system,

referrals, and data entry.

2002 - 2004 Work Source Houston, Texas

Office assistant - volunteer

Provide office support to company, answer multi-line phones, faxing,

filling, customer service, data entry and other duties as assigned

throughout the day.

2003 Underground Tech Houston, Texas

Receptionist

Provided office support to owner of the company with word processing,

typing, copying, filing, data entry, faxing, maintaining efficiency of

store room, answering 10-line phone system, arranging meetings and travel

plans, and provided Spanish translation to customers and vendors.

1999 Houston Chronicle Houston, Texas

Customer Service Representative

Answered telephone, inbound and outbound customer service calls, provided

co-worker support, sales, and data entry.

Education

2006 - Present HCC Houston, Texas

Major: RN Completed: 3 Years of University

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