Sales Customer Service

ANDRE M. THOMPSON

**** ****** ****

Eagan, Minnesota 55122

Cell Phone 612-***-****

E-mail **********@*****.***

CAREER OBJECTIVE

A progressive position that will capitalize on my business management and marketing education and proven sales

performance.

QUALIFICATIONS PROFILE

Results-driven Sales Representative/MBA with impressive business development and marketing training and education,

and reputation for building collaborative customer relationships and delivering leading sales results. Articulate and

customer-service-driven communicator, presenter, and liaison recognized for training/mentoring sales professionals,

developing/maintaining collaborative business partnerships and networks, and increasing sales and profitability.

Perceptive marketer with demonstrated capacity for developing/presenting compelling marketing rationales and

expanding brand presence and market share.

EDUCATION

CARDINAL STRITCH UNIVERSITY, Eden Prairie, Minnesota

Master of Business Administration Degree, Business Management, pending completion, 2010

Areas of Emphasis: Human Relations, Organizational Behavior, Marketing Management, Management

Science, Fundamentals of Executive Management, Operations & Production Management, Managerial

Finance, Global Business Policy & Strategy

SOUTHWEST STATE UNIVERSITY, Marshall, Minnesota

Bachelor of Arts Degree, Sociology: June 1995.

CORE COMPETENCIES

Sales & Marketing Relationship Management & Human Relations

Training & Development Business and Brand Strategy & Development

SALES EXPERIENCE

BURNSVILLE HONDA, Burnsville, Minnesota, 2010 - Present

GROSSMAN CHEVROLET & CADILLAC, Burnsville, Minnesota, 2006 - 2010

Sales Representative

Ranked as top sales representative, averaged 90 to 100 sales annually, delivered $14 million in sales

revenue, and received prestigious Presidents Ring Award within first 24 months.

Built/sustained positive client relationships, provided superior customer service, earned client trust and

commitment, and developed repeat and referral business.

Trained, mentored, and supported new sales professionals, modeled sales and customer service strategies,

and increased team competency and productivity.

Consulted with customers, identified/detailed product and service preferences, presented/marketed new and

used vehicles and value-added accessories and service offerings, increased ticket value, and delivered

leading sales results.

Evaluated customer financing qualifications, proposed financing solutions, successfully closed contracts

ranging from $25,000 to $80,000, and increased gross annual business sales by $600,000.

Served as Client/Sales Manager Liaison and advocate, negotiated win-win sales agreements, delivered

leading closing ratios, and achieved high client satisfaction levels.

Evaluated production schedules, showcased/marketed existing inventories, and improved inventory

turnover and profit margins.

Andre M. Thompson Page Two

SUPPLEMENTAL EMPLOYMENT

DAKOTA COUNTY COMMUNITY CORRECTIONS, Hastings, Minnesota, 2001 - -2006

Adult Probation Officer

Served on Dakota County Police Department Investigation Task Force, developed community relationships

and networks, and supported local Neighborhood Watch and drug awareness programs.

Attended court hearings, provided reports and recommendations to judges and officials, and championed

positive offender outcomes.

Established contacts with outsourced community agencies and networks, coordinated offender program

transitions, and reduced repeat-offender incidents.

Supervised high-risk adults, developed/executed case treatment plans, and assured compliance with

probationary regulations and requirements.

Represented Dakota County Community Corrections in court hearings and community group settings,

delivered presentations on drug/gang awareness, harassment, and motivational topics, and advanced

organizational image and missions.

HENNEPIN COUNTY HOME SCHOOL, Minnetonka, Minnesota, 1999 - 2001

Juvenile Correction Officer

Led group discussions, mentored/counseled 12 to 17-year-old youths and promoted positive life choices.

Scheduled and accompanied youths to court hearings and administrative reviews, conducted home visits,

and facilitated positive community integration and socialization.

METCALF JUNIOR HIGH SCHOOL, Burnsville, Minnesota, 1997 - 1999

Family Support Worker/Conflict Diversity Manager

Managed a 30-student caseload, counseled parents and students, and troubleshot/addressed truancy, anger,

and mental health issues.

Led parent/student counseling groups, mediated/addressed communications issues, encouraged positive

problem solving, and taught social and everyday living skills.

Conducted individual student assessments, developed/executed youth-specific treatment plans, and

coordinated mainstream community integration.

Recruited guest speakers, hosted career awareness events, and presented professional career options.

Met with psychologists, teachers, parents, and families, reviewed youth issues, and proposed corrective

action plans.

PROFESSIONAL DEVELOPMENT & TECHNICAL COMPETENCIES

Sales Training, Inventory, and Customer Service Certification Program, General Motors

Sales Training Workshop, Honda

MS Word, MS Excel, Windows XP/Vista

SPORTS ACHIEVEMENTS

Canadian Toronto Argonauts Football Team, Linebacker, 2.5 Years

Football Hall of Fame, Southwest State University

Northern Sun Inter-Collegiate Football Conference Honors, First Team All Conference

Most Valuable Player, Defensive Player of the Year, 1994, Southwest State University

-REFERENCES FURNISHED UPON REQUEST-

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