Administrative Assistant Customer Service
Resume:
Kim Maxwell Home 508-***-****
*********@***.***
Shrewsbury, Massachusetts 01545
OBJECTIVE
To fully utilize my strong interpersonal and analytical skills.
EDUCATION
Bentley College, Waltham, Massachusetts
B.S. in Business Management
Coursework included Automated Business Systems, Accounting, Managerial
Accounting, Finance, Business Policy, Human Behavior in
Organizations. Additional concentration in the Sciences.
EXPERIENCE
Receptionist Noresco 6/2009 - 7/2009
o Answer all incoming calls, direct calls and refer inquiries. Welcome
visitors by greeting them in person, notify company employees of
visitor arrivals. Provide assistance regarding sending and receiving
packages, distributing employee mail and verifying expenses.
Administrative Assistant to Assistant Vice President, TJX 2/2008 - 5/2008
o Provide administrative assistance to AVP and the Human Resources
department.
Access Lotus Notes calendar system to manage, schedule and coordinate
meetings with all levels of associates including senior leaders and
non-TJX employees. Process associate expenses and maintain department
budget.
o Assist Learning & Development manager with management training
projects. Assist manager of Associate Relations with scheduling
meetings, mailings and correspondence.
o Manage logistics, enrollment and training materials for Leveraging
People Resources workshop and Compensation training sessions. Created
workshop checklist to ensure successful implementation/delivery of
training sessions.
o Analyze and direct calls to Field Associate Relations for problem
resolution.
Administrative Assistant Digital Credit Union 11/2007 - 2/2008
o Utilize XP system to process removals of overdraft protection for
checking accounts for members, removals of debit and atm card
renewals, initiate closings of negative balance checking accounts,
research/verify member account numbers and addresses.
o Access Collections Package to note members accounts regarding mail,
certified and FedEx returns.
o Organize foreclosure and repossession deficiency balance files.
o Hourly collection, distribution and sorting of various documents from
collectors bins. Process numerous FedEx mailings and certified.
Responsible for incoming and outgoing mailroom distributions twice
daily, sort documents/mail to appropriate employee's mailbox, provide
collectors with payments from members.
Customer Service Representative Genzyme Genetics 8/2007 - 10/2007
o Transcribe detailed voice messages from patients, clients and
insurance companies; occasionally retrieving up to 160/day, code and
sort by time zone, review test requisition forms to acquire omitted
telephone numbers for return calls.
o Access/Research Reimbursement Services System to obtain answers to
voice messages, return calls to provide requested information. Return
patient calls at the request of higher level management.
o Receive live calls from patients, clients and insurance companies to:
provide information regarding patient account balances, verify receipt
of payments from patients and insurance companies, obtain primary and
secondary insurance specifics distribute to appropriate
representative, obtain credit card payments for processing, update
system for change of residence, describe medical test procedures,
location and physician information for services provided, arrange
payment plans and negotiate discounts with patients.
o Prepare patient account notes in system for details of each call.
Research and respond to various fax requests from patients and
insurance companies. Provide procedure codes and costs for genetic
tests. Consult with team representatives to acquire appropriate
answers for callers.
Legal Assistant 1986 - 3/2007
o Review client files, prepare correspondence, process, and maintain
records to ensure accurate and timely generation of various documents.
o Communicate extensively with a variety of people, services/agencies
to obtain information necessary to administer specific attorney and
client needs.
o Access Microsoft Word and Excel to retrieve and create client
information regarding divorces, health care proxies, wills, deeds,
guardianships. Create court transcriptions from cassette and video.
o Access various internet websites to retrieve case law and decisions,
deeds, and create electronic filings of corporations and LLCs.
o Responsible for processing billings, receipts, deposits, mailings and
ordering of supplies.
Digital Equipment Corporation, Maynard, MA
o Worked in various positions, specializing in Personnel.
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