Manager Customer Service

Terry Cunningham

**** * * *** *****, Cape Coral, FL 33914 ? 239-***-**** ?

*************@*****.***

Manager

Retail / Supply Chain

Retain more than 15 years experience in leadership roles encompassing;

purchasing, internal or external sales, logistics and product delivery.

Strong ability to drive sales, cultivate a loyal customer base through

expert training and staff retention to build culture of customer

satisfaction. Present an ability to motivate staff and induce vibrant

morale increasing overall productivity through lively interaction with

clientele. Possess superior interpersonal skills designed for employee

administration, training, operations, budgeting, promotions, costs

initiatives, and compliance as well as a solid ability to maintain quality

and provide operation resolutions in service organizations.

Core Qualifications

Staff Development/Training Customer Service/Sales RFP/RFQ/Bids

Inventory/Materials Control Marketing/Promotions Loss Prevention

Quality Assurance Strategic Planning Project Management

Professional Experience

World Electric Supply, Ft. Myers, FL 2005 - Present

Quotations/Inside Sales

Oversee all aspects of procurement with all material/inventory for awarded

jobs for the contractors. Schedule every delivery to sites/locations and

effectively handle customer calls and concerns.

Accomplishments:

Saved the company more than $8,000 in fuel charges through altering

delivery schedules and routes.

Presented multiple project quotations ranging from $5,000 to $500,000

surrounding gear and fixtures.

Rexel Inc., Ft. Myers/Port Charlotte, FL 1990 - 2005

Branch Manager (1991 - 2005) / Operations Manager (1990 - 1991)

Governed daily operations across two branches including; staff relations,

training, business development and purchasing.Direct budget and P&L

responsibility.

Accomplishments:

Monitored procurement of roughly $2.2 million in commodity products for

both branches.

Generated an increase in business of more than 15% annually for five

consecutive years.

1

Education

2

3 Nemra Management Training, San Diego State University, San Diego, CA

4 Diploma, Wexfor/Missaukee Vocational School, Cadillac, MI

5 Diploma, Lake City High School, Lake City, MI

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