Customer Service Administrative Assistant

Kimberly Franklin

**** ** ***** ******* ~ Miami, Florida 33147

**************@***.*** ~ 305-***-**** ~ 786-***-****

Objective

To utilize my experience to achieve an increasing, challenging and

successful position with a company, this will allow me to further utilize

my existing skills and enable to acquire new abilities.

Education

~ Bachelor of Public Administration ~ December 2009

Barry University of Miami Shores, Florida

~Associates Degree in Information Systems ~ Office Information Coordinator

Option ~ May 2005

Forest Park Community College of Saint Louis, Missouri

Professional Experience

Miami-Dade County Public Schools (William H. Turner Technical Arts High) ~

Miami Florida (11/09 - Present)

Principal Secretary

. Serves as secretary to School Principal and provides such secretarial

and administrative support as necessary to facilitate the work of the

Principal or other administrative staff.

. Prepare correspondence, reports, memoranda, and financial reports,

announcements, evaluations and other documents and may draft responses

to routine correspondence.

. Schedule meetings, maintain appointment calendars and act to insure

compliance with deadlines for important events.

. Take action to phone calls and electronic communications.

. Assemble and summarize information from office files and documents or

other available sources and maintain file management system including

personnel records.

. Operate keyboard controlled data entry device to enter and maintain

and retrieve information managed through the MSAF Online Information

Management System.

. Attends meetings with principal and records minutes of various

meetings.

. Receives routes and/or responds to inquiries from parents, students,

faculty and the general public regarding school operations, programs,

or matters of policy or procedure.

. Functions as liaison with the various district administrative and/or

operational support offices.

Miami-Dade County Public Schools (Arcola Lake Elementary) ~ Miami Florida

(5/07 - 11/09)

Secretary/Treasurer

. Prepare correspondence, reports, memoranda, and financial reports,

announcements, evaluations and other documents and may draft responses

to routine correspondence.

. Schedule meetings, maintain appointment calendars and act to insure

compliance with deadlines for important events.

. Collect and deposit all funds for internal accounts including funds

collected from the sale of pictures, field trips and other activities,

prepares and cosigns checks, issues receipts, posts ledgers.

. Take action to phone calls and electronic communications.

. Maintains employee time and attendance records and prepares payroll

for administrative, custodial, food service, instructional, and non-

instructional personnel.

. Function as liaison on matters relating to certification, personnel

salary, travel reimbursement, accounting, maintain vendor connections,

invoice processing and collections, purchase requisitions, etc.

. Compile and prepares monthly and annual financial statements and bank

reconciliation for internal accounts; maintains fund balances.

. Process all worker compensation claims, receive and route incoming

mail.

. Assemble and summarize information from office files and documents or

other available sources and maintain file management system including

personnel records, and inventory of office equipment and supplies.

. Operate keyboard controlled data entry device to enter and maintain

and retrieve information managed through the MSAF Online Information

Management System.

Miami-Dade County Public Schools (Arcola Lake Elementary) ~ Miami Florida

(10/05 - 5/07)

School Secretary

. Prepare correspondence, reports, memoranda, and financial reports,

announcements, evaluations and other documents and may draft responses

to routine correspondence.

. Receives and screens incoming telephone calls and routes to

appropriate office or official.

. Maintains employee time and attendance records and prepares payroll

for administrative, custodial, food service, instructional, and non-

instructional personnel.

. Process all worker compensation claims, receive and route incoming

mail.

. Assemble and summarize information from office files and documents or

other available sources and maintain file management system including

personnel files and confidential records

. Inventory of office equipment and supplies.

. Attends meetings with principal and records minutes of various

meetings.

. Maintain routine clerical/accounting and budget records.

. Register students; requests, maintains, and transmits cumulative

records for all students; processes transfers and withdrawals.

. Assists principal, administrative staff and principal's secretary with

various office activities, and act as principal's secretary during

absence.

. Operates a variety of standard business and office machines and

equipment including: computers, typewriters, copiers, and fax

machines.

A1A Employment of Miami Training & Placement Division ~ Miami Florida (7/05

- 10/05)

Administrative Assistant (Full-Time ~ Temporary)

. Assisted the adoption specialist providing task such as

filing/creating files, locating files, creating spreadsheets (Excel),

and answering questions for clients.

Bellefontaine Habilitation Center (State Facility) ~ Saint Louis Missouri

(5/00 - 6/05)

Office Support Assistant, (Keyboard) (Full-Time)

. Met with employees on a daily basis giving correct information

regarding policies and procedures.

. Stamped all incoming mail on a daily basis.

. Checked for accurate balances in Annual, Sick, Holiday Comp, Federal

Comp and State Comp.

. Checked accruals from each pay cycle, process all FMLA (Family and

Medical Leave Act) claims, input leave documents before pay cycle

update deadline into SAM II statewide computer system with 100%

accuracy.

. Kept an open line of communication with employees at all times.

. Provided support services to a 7-member office staff.

Other Experience

. Proficient in Records Management, Keyboarding (typing), Ten-Key

Numeric/Alpha, Word Processing, Microsoft Word, Windows, Excel,

Access, PowerPoint, Business Mathematics, Accounting, Personnel-

payroll policies and procedures, Information Systems for Business,

Microsoft Office Outlook/Internet and Customer Service.

. Strong analytical and organizational skills, excellent interpersonal

skills and phone manner.

. Accustomed to heavy telephone usage and office etiquette.

. Strong English written and verbal communication skills

References Available Upon Request

Contact this candidate