Customer Service Administrative Assistant

L I L I A N M. A L O N Z O

**** ****** ******, ********, ** 91001 ph 626-***-****; 626-***-****;

email: **********@*****.***

OBJECTIVE:

An administrative/data entry position where I can use my skills and

abilities to achieve company and

personal goals.

SPECIAL SKILLS:

Bilingual in English/Spanish. Proficient in computers: MS Word/Excel,

knowledge of Sharepoint; FAPS (Financial Aid Processing System); Internet

savvy.

WORK EXPERIENCE:

VARIOUS TEMPORARY AGENCIES

2007-Present

Administrative Assistant, Several locations in Los Angeles, CA

. Update Insurance Broker information - Kaiser Permanente

. Assisted Realtors in the use of their new device - GE Capital

. Updated Employees files for the Human Resource Department - Bienvenidos

Childrens' Place

. Processed payments for the Tax Bureau - City of Los Angeles

. Researched and updated customers files in the system - Union Bank

. Made photocopies of customers files for the Legal Department for a

special project - Union Bank

. Mailed and filed correspondence - Yosemite Waters

BANK OF AMERICA, Several locations in Los Angeles, CA

1982-2006

Customer Service Representative, Glendale, CA (2006-2006)

. Trained and quickly learned how to assist and resolve issues regarding

customers' accounts.

. Learned how to appropriately answer customer questions using strict,

professional standards.

. Gathered information needed to track and troubleshoot issues, using an

extensive computerized database.

Retail Loan Processor, Los Angeles, CA (1994-2006)

. Processed and edited Borrower/School Transactions Reports received daily

from various Guarantors.

. Managed all status changes and loan adjustments for student loans.

. Updated an average of 300 "item changes" on the Guarantor System while

maintaining contact with Guarantors to ensure accuracy.

. Met all 3-day deadlines set by the bank and managed to complete projects

prior to their due dates.

. Facilitated the efficiency of the department by making quicker changes

using computer system.

. Demonstrated team-player skills by learning all aspects of the Student

Loans department through cross-training and relieving absent employees.

. Researched and helped resolved problematic files within the department.

Senior Clerical Specialist, Pasadena, CA (1988-1994)

. Manually reviewed and verified accuracy of student loan applications with

attention to detail.

. Processed Adverse Action letters against loan applications and system.

. Reviewed and verified Financial Disclosure Agreements.

. Handled Internal Processing Control.

Data Entry Clerk, Pasadena, CA (1982-1988)

. Performed different clerical functions in Consumer Loan Center and Real

Estate Center.

. Entered Consumer Loan applications data into database.

EDUCATION:

1991. WATTERSON COLLEGE - WORD PROCESSING

1979-1982 PASADENA CITY COLLEGE - BUSINESS ADMINISTRATION

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