Customer Service Manager
Resume:
Monica S. Johnson
Denver, CO 80229
********@*****.***
OBJECTIVE:
Spanish interpretation and HR Administration are professional strengths and
interests as well as the opportunity to work in a stable company that
offers career growth and employee development. I offer 10 years of work
related Human Resources experience in Construction and Manufacturing with
an emphasis on employee customer service.
EDUCATION:
BA, Spanish - Colorado State University
GPA: 3.8, Cum Laude
Phi Beta Kappa & Golden Key National Honor Society
WORK EXPERIENCE:
Western Summit Constructors, Inc.
300-900 employees / Construction-Water Treatment Plants
/www.westernsummit.com
April 2007-October 2010
Benefits Administrator
Responsible for benefits administration for all salaried and hourly
employees, including Health & Dental, LTD, Supplemental Life & AD&D,
401K, Flexible Spending Accounts
. Act as HR contact for all Spanish speaking only employees
. Conduct presentations and coordinate all benefits related material
for new hire orientations as well as pre-hire one-on-one sessions
. Maintain hour bank for approximately 400 hourly employees
. Spanish translation of all new hire handbooks, safety memos,
monthly company newsletter, and benefits updates
. Help resolve claims and all health & dental benefits related
issues for self insured plans between all employees and 3rd party
administrator
Mastercraft Cabinets Inc., Aurora, CO
200 employees / Manufacturing / www.mastercraftcabinets.com
May 2006 - April 2007
HR Administrator
Responsible for workers compensation administration, safety administration,
hourly & non-exempt recruiting, new hire & benefit orientations, company
event planning and employee relations. Contributions include the following:
. Act as HR liaison for all employees; recognized for outstanding
customer service
. Developed positive working relationships with line managers,
supervisors in various areas
. Company-wide meeting presentations: Spanish interpretation for
. Quality Assurance Manager, Operations Manager, Sales Manager,
Production Manager and Human Resources
. Developed and headed Safety Committee
. Spanish translation of new policies, new position announcements,
and company-wide communications
TruStile Doors, LLC, Denver, CO
150 employees / Manufacturing / www.trustile.com
June 2004 - April 2006
HR Assistant
Responsibilities included the following:
. Benefits administration, including health, dental, life, and AD&D
plans
. Payroll preparation, including time clock maintenance, PTO and days
off reporting for all salaried and hourly employees
. Spanish translation of all HR-related documents and announcements and
interpretation of weekly executive-to-labor personnel meetings for
approximately 150 Spanish-speaking employees
. Management of all workers compensation claims from incident to closing
and OSHA log reporting
. Responsible for pre-employment background and drug test scheduling.
Bragg Excavation, Inc., Longmont Colorado
80 employees / Construction
May 2000 - June 2004
Administrative Assistant / HR Representative
. HR Administration - verified employment and wage history, wrote and
placed employment ads, scheduled interviews, prepared & assembled new
employee packets & paperwork, Worker's Compensation - sent injured
workers to medical facilities, logged accident information, completed
all claims
. Labor & Employment - processed all unemployment benefit claims,
participated in hearings, administered EEO posting requirements
. Benefits Administration - helped employees complete insurance forms,
tracked dates for eligible employees, implement
additions/cancellations/changes; scheduled safety meetings & pre-
screen drug testing; set up eligible employees for IRA benefits,
recorded & tracked weekly contributions.
. Admin Duties - maintained all computer and personnel files; ordered
all office supplies and forms; processed contracts, memos, cover
letters, company forms, invoices; answered multiple phone lines,
greeted clients, vendors and applicants
. Spanish Interpretation - aided in verbal and written communication
between Spanish-speaking employees and supervisors; assisted employees
with insurance and job applications, answered all Spanish-speaking
phone inquiries
. Payroll Administration - reported all payroll changes to 3rd party
company including wage rates and W-4 information; audited and checked
timecards, tracked advances & loans; reported new hire information and
terminations; reported IRA deductions, direct deposit requests &
garnishments
. Federally Funded Contract Reporting - ensured that Davis & Bacon wage
information and other federal reporting requirements were provided to
all sub-contractors in accordance with government standards
PC Skills:
. SAP
. AS400
. Abra Suite
. HR Perspective
. TimeSource 7
. Microsoft Office Word, Excel, Powerpoint, Outlook
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