Customer Service Medical
Resume:
Danielle Bullock
Chesapeake, Va 23321
OBJECTIVE :
Seeking a position in Customer Service where my extensive experience will
be further developed and utilized.
EXPERIENCE :
Firehouse Subs, Chesapeake, Va
2009-2010
Shift Leader
. Ensure the restaurant is in full compliance with all local, state and
federal regulations
. Ensure knowledge, adherence and enforcement of all Firehouse Subs
Policies and Procedures
. Ensure the profitability of the business by operation shifts within
established guidelines and requirements for food cost, labor,
controllables, utilities and sales growth.
. Provide leadership to the restaurant team to consistently meet
standards of superior customer service, quality and cleanliness while
embracing the Firehouse Subs "Culture" of a cheerful and fun work
environment.
. Assist the General Manager in coordinating and implementing current
operations game plans and company initiatives in a profitable and
timely manner.
. Participate in interviewing, training and disciplining employees under
the guidance of the general manager.
. Ensure all required programs, reports and legal documents are
accurate, complete and accomplished on schedule.
First Medical Management, Portsmouth, VA
2008-2008
Medical Assistant
. Greeting patients, assessing and interviewing them regarding
fundamental details of their problems and disorders.
. Rendering direct client services, like, administering first aid to
sick and injured patients, recording vital signs, gathering and
processing laboratory samples and carrying out other authorized
medical tests and procedures.
. Referring and directing people and patients to appropriate medical
facilities or outside agencies for physical and psychological health
services.
. Acting as a liaison with external agencies and facilities to formulate
implementation of beneficial services and programs.
. Drafting reports, writing proposals, distributing informational
packages to patients and their relatives, ordering and maintaining
inventory and preparing medical examination areas for everyday use.
. Dealing with all the important paperwork, filing laboratory slips and
insurance data onto medical charts and handling medical billing
. Trying to obtain essential information about patients, such as their
medical records, surgical history, habits, social behavior, vital
signs, etc.
. Reexamining patients' current drugs and medication and ensuring the
absence of any side effects or allergies.
. Being the most important point of contact for patients as well as
doctors regarding all medical requirements.
. Responding to patients' concerns personally or by telephone while at
the same time documenting the problem.
. Sterilizing medical equipment and tools, putting new bedsheets,
disposing off waste materials properly and restocking the facility
with the required supplies.
Wal-Mart, Chesapeake, VA
2006-2008
Photo Lab Tech
. Perform routine and periodic canister change-out services cleaning
equipment and operation area
. Responsible for reaching and maintaining daily, monthly productivity
goals
. completes photographic orders submitted to the printer.
. Prints color/black and white photos.
. Reads instructions written on orders and examines contents of order to
determine size, type and other processing requirements.
. Operates all photographic processing equipment in the photo
laboratory.
. Maintains records according to prescribed procedures in order to
maintain the chain of evidence.
. Ensures matching of order from start to completion
West Communication, Hampton, VA
2006-2007
Customer Service Represenative
. Provided support to the sales team, ensuring all sales and service
objectives were met.
. Responsible for customer service in the credit card application and
activation
. Worked with new customers in the development of new accounts
Prison Health Services, Portsmouth, VA
2003-2005
Medical Assistant
. Greeting patients, assessing and interviewing them regarding
fundamental details of their problems and disorders.
. Rendering direct client services, like, administering first aid to
sick and injured patients, recording vital signs, gathering and
processing laboratory samples and carrying out other authorized
medical tests and procedures.
. Referring and directing people and patients to appropriate medical
facilities or outside agencies for physical and psychological health
services.
. Acting as a liaison with external agencies and facilities to formulate
implementation of beneficial services and programs.
. Drafting reports, writing proposals, distributing informational
packages to patients and their relatives, ordering and maintaining
inventory and preparing medical examination areas for everyday use.
. Dealing with all the important paperwork, filing laboratory slips and
insurance data onto medical charts and handling medical billing
. Trying to obtain essential information about patients, such as their
medical records, surgical history, habits, social behavior, vital
signs, etc.
. Reexamining patients' current drugs and medication and ensuring the
absence of any side effects or allergies.
. Being the most important point of contact for patients as well as
doctors regarding all medical requirements.
. Responding to patients' concerns personally or by telephone while at
the same time documenting the problem.
. Sterilizing medical equipment and tools, putting new bedsheets,
disposing off waste materials properly and restocking the facility
with the required supplies.
.
EDUCATION :
Kee Business College, VA
2002-2003
Diploma in Medical Assistant
Churchland High School, Portsmouth, VA
1996-2000
High School Diploma
COMPUTER SKILLS :
. Microsoft Word, Excel, Access, PowerPoint, Outlook Express.
. Microsoft Windows XP
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