Customer Service Assistant

RELEVANT QUALIFICATIONS

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. exceptional communication skills, both written and oral

. immersed in information and education techniques

. keen attention to detail and multi-tasks effectively

. strong commitment to exemplary customer service

. excellent spelling, editing and proofreading skills

. formal research and report writing skills, including summary and

analysis

. strong computer skills, including Microsoft Office applications

. highly motivated to work efficiently and independently

. demonstrates sound independent judgment and can prioritize and set goals

effectively

. practiced in assessment, evaluation and record-keeping

. demonstrated organizational and time-management skills

. high standards of discretion and confidentiality in working with

sensitive information

. proactive by nature and effectively able to plan strategically

. excellent collaborating, mentoring and team-leading skills

. composure and poise when working under pressure and handling tight

deadlines

. highly flexible when handling changing circumstances and various work

requirements

EDUCATION HISTORY

[pic]Bachelor of Education - Social Science/Family Studies, University of

Ottawa, 2010. Graduated

Magna Cum Laude. Specialized in International Perspectives in

Education.

Bachelor of Arts - Major in Family Studies/Minor in Religious Studies,

University of

Waterloo, 2005. Graduated Summa Cum Laude. Outstanding Academic

Achievement Award, 2005. Dean's Honor List, 2002-2005.

WORK HISTORY

[pic]2010 - Ottawa, ON, Centre linguistique du Jonqui re : English as a

Second Language Instructor. Developed a customized syllabus for students

from around the world to increase motivation and practical language

competency. Coordinated peer-support and study skills programs. Assessed

student needs and provided constructive feedback and evaluation.

Maintained all administrative records.

2010 - Ottawa, ON, University of Ottawa: Enrichment Camp Facilitator.

Planned and led an enrichment program on Contagious Action: Working for

Change in Global Issues. Maintained administrative records. Created and

presented multimedia presentations. Facilitated large and small group

discussion, brainstorming and research sessions.

2006-2009 - Kaohsiung, TAIWAN, Schoolhouse Language Center: English as a

Second Language Teacher. Planned and taught creative lessons in reading,

writing, conversation, phonics and grammar. Coordinated open and

constructive correspondence with parents. Registered student grades,

attendance and semester reports. Fostered an interest in cultural diversity

in students, staff and parents.

2006-2009 - Kaohsiung, TAIWAN, Freelance Private English Tutor and

Proofreader. Provided individualized English instruction to students of

varying abilities from elementary level to adult. Developed and presented

lessons tailored to students' needs and interests. Proofread university

level papers for students of English as a Second Language, as well as

curriculum materials for a private language school.

2005-2006 Waterloo, ON, Conflict Resolution Network Canada:

Administration/Projects Assistant. Provided administrative assistance in an

office environment. Responded to client inquiries in a personable and

professional manner. Managed an online bookstore, including order-

processing, shipping, and customer service. Assisted in event planning for

bi-annual national conference. Took notes at meetings and performed

research and proof-reading for newsletters, book reviews, conference

materials and other member correspondence.

2005-2006 - Waterloo, ON, Family and Children's Services: Foster Care

Support Worker. Provided one-to-one programming for youth in foster care.

Managed daily case notes, set and monitored goals and composed monthly

progress reports. Practiced sensitivity in dealing with individuals from

diverse backgrounds.

2003 - Philadelphia, PA, Delta Family Services: Casework Assistant.

Efficiently performed a variety of administrative tasks in a social

services office environment. Researched community resources, took notes at

meetings, updated and reorganized case files, and performed data entry and

reception services. Proactively assisted caseworkers as needed.

VOLUNTEER EXPERIENCE

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2010, Kitigan Zibi Schools Social Action Project, Curriculum Developer.

Engaged in a community-building exchange with an Aboriginal community

school. Developed lesson and unit plans based on local Algonquin history

and traditions. Led a series of workshops for students and teachers.

2009-2010, "Greening the Institutes", Researcher and Committee Member.

Implemented a variety of "green initiatives" to make faculty events and

conferences more environmentally responsible. Created a multimedia

presentation summarizing and explaining successful initiatives.

2009-2010, Developing a Global Perspective for Educators - University of

Ottawa Faculty of Education, Volunteer. Recorded minutes during planning

meetings, and actively participated in conference planning, registration

and logistics for the Faculty of Education's Fall and Winter Global

Education Institutes.

2009-2010, Canadian Red Cross, Volunteer. Organized and promoted a number

of fundraising initiatives. Planned events and collected money for the

Canadian Red Cross Haiti Earthquake Fund.

2009, Formosa Cancer Foundation, "Marchstache" Organizer. Organized a

Taiwan-wide fundraising pledge drive benefiting the Formosa Cancer

Foundation. Led registration and event planning for the month-end

fundraising gala.

REFERENCES are available upon request

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