Customer Service Manager

Danielle M Alford

**** ******** **** *** ***

Jacksonville FL, 32207

Cell: 904-***-****

Email: **********@*****.***

Excellent written and oral communication skills, an eye for detail, time management skills, able

to prioritize assignments in a fast paced environment, can do attitude, will willingly accept

company changes and adjust accordingly, over 8 years of customer service experience.

Education:

• Florida Community College At Jacksonville 2007 to present, 12 credit s away from AA

• College prep diploma: Leavenworth High School,Leavenworth Kansas 1995

Software Skills:

Microsoft Office, Word, Excel

Skills:

Self motivated

Strong written and oral communication skills

Excellent team leadership and motivational skills

Proficient with 10key

Work History:

NBC Management Jacksonville, FL.

Salvage Collector (October 2009- August-2010)

Responsibilities

Accounts receivables on charged off accounts, daily data entry, skip tracing,negotiated

payments and settlements with consumer credit agencies, and law firms, office functions include,

phone, internet, fax machine

CIT Technology Jacksonville, FL.

High Balance (April 2009-August 2009)

Responsibilities:

Accounts receivables on commercial contacts with a net investment over 100k, reviewed

contracts set for charge off,submitted docs for deferments and modifications, daily data entry,utilized various skip tracing programs /tools, office functions include, using fax machine,email,

phone,internet,invoicing,preparing certified mail,auditing,worked closely with accounts

payable

Mark One Financial Jacksonville, FL.

Late Stage Collection Specialist (January 2008-August 2008)

Responsibilities:

Skipped tracing, collected on accounts +60 days past due on sub-prime auto loans, evaluated

customer accounts, prepared files, maintained customer contact, office functions include, fax

machine, email, phone, internet, certified mail

ADT Security Services, Jacksonville, FL.

Stage Two Senior Collections Representative (November2005-December 2007)

Responsibilities:

Dialer collections for accounts +60 or more days past due,skip tracing, inbound

collections for +30 accounts,coach new hires, reviewed and corrected team route backs,worked

small write off reports, worked high balance reports,office function include,fax machine,email,

internet, phone

First American Cash Advance, Jacksonville FL.

Account Service Representative (January 2005- November 2005)

Responsibilities:

Open and closed branch, provide short term bank loans, phone collections, field collections, held

check audits, monetary audits, branch audits, nsf audits, write off audits, new customer audits,

accounts payable,accounts receivable, office functions include, fax machine, email, internet,

phone, certified mail,daily cash drops, cash audits, ordered company supplies

Advance America, Jacksonville, FL.

Assistant Manager/Acting Branch Manager (March 2003-January 2005)

Responsibilities:

Open and closed branch, short term loans, phone collections, field collections, held check

audits,nsf audits, write off audits, cash audits, new hire trainer, 90 day evaluations, interviews,

managed marketing for branch, supervised reps, reviewed and processed daily documents,

developed corrective action plans, provided operational support for other branches, accounts

payable, accounts receivable, office functions include, fax machine, internet, phone, email,

ordered office supplies, certified mail

Challenger Wireless, Leavenworth Kansas

Sales Representative (July 2001-June 2002)

Responsibilities:

Open and closed store, balanced sales receipts, daily cash, night deposits, explained

Voice stream, Nextel, and Sprint calling plans to customers, inventory for phones and

accessories,

Office functions include, fax machine, internet, phone

Contact this candidate