Manager Customer Service

Mr. Joey J. Windon

**** ******** ***.

New Carlisle, Ohio, 45344

937-***-**** (Home)

937-***-**** (Cell)

email: ****************@***.***

****.******@***.***.***

Social Security Number: XXX-XX-9822

Country of Citizenship: United States of America

OBJECTIVE: Program Manager

WORK EXPERIENCE: Federal Security Clearance (yes, secret)

Taking an early retirement.

Transportation Security Administration/DAY Dates Employed:

08/2002Present

3600 Terminal Rd.

Grade Level: H

Vandalia, Ohio 45377 Salary:

USA Hours per week

40

Transportation Security Manager 1801 Series CAT 1 Airport (Time in grade 8

years 8/18/2002 to present)

Tips Administrator for DAY

TIPS Remediation Administrator

Member Crisis Action Team (CAT)

Member CME

162 Officers directly reporting to this position.

Serve as rating or review official for performance appraisal purposes;

Approves or recommends awards and recognition, promotions, reassignments,

and transfers; Counsel employees concerning performance, discipline, and

other matters; resolves majority of employee relations issues and only

refers the most serious to higher management; etc. Set priorities, assign

work and projects to direct reports.

Monitor individual performance and provides frequent communication to

promote employee development.

Provide subject-matter expertise and mentors employees with regard to

aspects of work falling under program purview and helps to expand

employees' knowledge and capabilities to best serve customers and

stakeholders and maintain safety.

Communicate and reinforces EEO policies and programs in all areas of

responsibility, including selection, training, and promotion;

Foster a work environment where all employees are treated equitably; and,

ensures that TSA employment policies, procedures, and practices are

effectively administered.

Manage and supports the collection of various performance metrics in an

effort to identify areas in need of process improvement and systemic or

individual weaknesses, vulnerabilities, or inefficiencies in program(s)

managed.

Recommend business practice changes to improve security and efficiency

and effectiveness of services provided.

Justify human, financial, and procurement (equipment, supplies, space)

organizational needs.

Coordinate national and local crisis management and incident response

protocols.

Recognize and understands the customer service needs of the traveling

public and balances these needs with safety and security in mind.

Interpret Technical Aspects of TSA policies, regulations, and directives,

etc.

Work cooperatively with airport and other stakeholders (e.g., federal,

state, local, and military Explosive Ordnance Disposal personnel, behavior

detection experts, airlines, etc).

Bring matters needing attention to appropriate representative of the

DHS/TSA, intelligence community, law enforcement community, etc. to ensure

coordinated efforts in criminal, intelligence, and security matters.

Provide expertise inside and outside of the TSA regarding matters

affecting program(s) managed.

Utilize computer hardware and software to analyze information; create

documents; and report information in the appropriate format.

Participate in joint law enforcement exercises and operations, as

required.

TDY to TSA Buffalo New York, as Acting Assistant Federal Security Director

for Screening, Federal rollout in October 2002, Stayed as Acting Federal

Security Director until relieved to return to duty station at Dayton, Ohio.

Sinclair Police Department Part time Dates

Employed 8/31/09 to Present

Dayton, Ohio

Hours per week 12

Safety Information Officer (SIO) for Huber Heights Campus. Ensure safety

and direction for facility, students and staff. Many areas of

responsibility.

ITS (International Total Services) Dates

Employed: 10/2001-8/2002

Dayton International Airport Hours per week

40

3600 Terminal Rd.

Vandalia, OH, 45377

CSS (Checkpoint Security Supervisor)

CSS in charge of all security screeners on checkpoint, and baggage

screeners.

Duties:

Assigned responsibility: Address all issues on employee conduct and

disciplinary matters,

lead employees to maintain a model work place, assign work duties, maintain

screening and baggage records, employees time sheets, resolve ETD

(explosive trace detection) alarms,

intervened, and resolved issues with, passengers, and SIC's (Screener in

Charge), maintained

rotation of screeners on checkpoint, ran tests for screeners alertness, MBS

(Modular Bomb System)

(Supervisor's Name Ed Galloway 937-***-****)

Absolute Detective Agency Dates

Employed 6/1994-10/2001

7920 Taylorsville Rd. Hours per

week 40

Huber Heights, Ohio

Owner/Director

Private Investigation Agency State of Ohio License# 59-200******

Specialized in civil, criminal, and domestic cases, Due Diligence searches.

Prepared cases for court from investigation thru litigation. Worker Comp,

Extensive background checks, surveillance overt and covert, VIP personal

protection, breaching industrial and corporate security. Contracted all

cases, and assigned all cases.

Ten investigators on staff.

Grimes Aerospace Dates Employed: 6/1984-

6/1994

State Rt#55 Hours per week 40

Urbana, Ohio

USA

Supervisor/CNC (Computer Numerical Control) Computer Programmer.

Supervisor of Milling, Drilling and gear hobbing depts. approx. 100

employees.

Duties:

In charge of all production related functions, directing the workforce,

interfaced with

design, engineering, quality control, and sales. Worked in conjunction with

the aviation

industry, Boeing, McDonald Douglas, Northrop, and Sikorsky. Worked with

these

customers on design, quality, and delivery dates. Certified by the State of

Ohio as a

"Right to Know" Instructor. Taught right to know hazmat program to 1800

Grimes employees.

Education:

Somerset Community College

Somerset, Kentucky

Pre-Med

Major: Pre-Med

Minor: Business

GPA: 3.4 out of 4.0

Ohio Academy of Holistic Health

Major: Reflexology 1998

Beavercreek, Ohio

GPA: 3.4 out of 4.0

Job-Related Training Courses:

SF-85 & SF-86 training

Reid Basic Interviewing & Interrogation

Reid Advanced Interviewing & Interrogation

Bomb Threat Management DOD 2004

Explosives, Booby Traps DOD 2004

Bomb, Risk Management DOD 2004

Undercover Violence DOD 2004

Drugs in America DOD 2004

Multiple FEMA courses in Incident Management 100-200-500-700-800

Radiological-Biological-Nuclear FEMA training.

Microsoft training Outlook levels 1-2, Excell levels 1-2-3, and Access

levels 1-2-3.

Taught "The Right To Know" law on hazardous materials, to 1800 employees.

1993

Certified on 5500 CTX X-ray and Egis ETD (explosive trace detection) thru

TSA 2003

Certified on RapidScan 522B and 520B (Passenger X-ray) thru ITS 2002

Certified on hand wanding thru ITS 2002

Certified on Ioniscon Itemizer and Berringer ETD (explosive trace

detection) ITS 2002

Certified on Bag Check thru ITS 2002

Sexual Harassment training thru ITS 2002

Paris, training TSA Columbus, Ohio 7/2003

TSA Tips Administrator training, in Chicago O'Hare 8/27/2003

Analytical Investigations DOD 2004

CP4 Manager training.

Job-Related Certificates and Licenses:

Ohio Department of Commerce, State of Ohio,

Private Investigating Agency License# 59-200******, 2000

Ohio Peace Officers Training Commission, Firearms Certificate,

Office of Attorney General, State of Ohio, 2000

Job-Related Honors, Awards, Memberships, Etc.:

National Leadership Award from National Republican Congressional Committee,

2002. Honorary Co-Chairman of National Republican Congressional Committee

on

Business Advisory Council, for the State of Ohio 2002

TSA Certificate and letter of appreciation, from Luz Ponce, FSD/Burbank

Calif.

for job performance while in Buffalo, New York.

Was Acting AFSD/Screening and Acting Federal Security Director at Buffalo,

N.Y. during 2002 Federal roll out?

Contact this candidate