Customer Service Assistant
Resume:
Jonkei Simone Frieson
Atlanta, GA 30331
*********@*****.***
Objective
To obtain an entry-level challenging position at a reputable company where
I can utilize my contagious and enthusiastic attitude for excellence along
with my work experience to provide quality services and success for the
company.
Qualification Summary
Offering a stable background of 8 years of business related experience and
achievements. Strong verbal and written communication skills, Excellent
organizational, interpersonal and problem solving ability with close
attention to detail, very responsible and time conscience.
Education
North Carolina A&T University, Greensboro, N.C. 2001-
2003
Chemistry
Georgia State University, Atlanta, GA 2003-2007
Internship- Georgia Bureau of Investigation- Assistant to head Forensic
Anthropologist and Pathologist
B.A. Anthropology
Professional Experience
Returns Coordinator.
Amtico International, Conyers, GA 01/09 -
Present
Responsible for maintaining and updating scrap tile spreadsheet and
scheduling return material authorizations, Effectively performs return
material cost analysis, monitors and effectively creates bill of laden and
Communicates with YRC Logistics regarding scheduling of return material
pick ups.
Customer Service Representative, Accounting Assistant
Georgia Aquarium, Atlanta, GA 10/05 -
Present
Effectively process daily cash transactions, provide thorough information
to internal and external customers, resolve billing issues, and selling of
company services and products. Enter orders for yearly aquarium passes,
Assist customers with online purchases and act as facilitator assistant for
corporate business planned events.
Customer Service, Sales Associate
Floor & D cor, Morrow, GA 5/02 - 4/05
Principal duties and responsibilities were to provide excellent customer
service to customers regarding purchases and flooring products, issued
refunds, compiled and balanced out daily purchase receipts.
Professional Recognition and Affiliations
Volunteer, Literacy of Atlanta. ESOL Teacher Assistant 02/10 -
Present
Systems Knowledge/Training
Windows-based computer programs, MS Office, Lotus Notes, Microsoft Excel
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