Project Manager Quality Assurance

Debra L. Buli

*** ******* ***. ******* ****, NJ *7204

908-***-**** cell 908-***-****

********@*******.***

I am an experienced technical Release/Project Manager specializing in

coordinating software IT development, installation and deployment, Online

Help and Quality Assurance. I manage multiple customer relationships and

assist in training and process documentation leveraging my technical

background. I am a self-starter and provide quality leadership through my

organizational skills, multitasking skills and attention to detail.

Key Skills

. Lead and coordinated all activities associated with managing large and

moderate complex projects with IT teams. Lead several projects

simultaneously.

. Managed releases through all phases of system development from the

initial concept through implementation and maintenance.

. Developed and maintained project plans. Set up and maintained records

pertaining to project planning, scoping, risks and issues and scheduling

activities using both phasing and waterfall approaches. Worked all open

issues to closure.

. Provided leadership reports summarizing the current plans, issues and

costs, including recommendations for improving the overall project.

Managed 2 full time and part time Project Managers.

. Facilitated weekly customer calls with users & IT staff.

. Developed and Maintained product documentation for online help using

RoboHelp.

. Managed Development teams both internally and off-shore (over 50

development team members) and facilitated weekly Release & Team Status

Meetings.

. Prepared presentation for high level management review.

. Worked with Quality Assurance teams in creating testing documents and

metrics reporting.

. Trained team members and development contractor's off-shore (Kiev &

India) on the industry ISO 9001 standards process and maintained

certification.

. Initiated Release Kick-off Meetings and Testing Kick-off meetings with

team members to discuss testing plans, reporting of metrics, quality

changes, release Content and responsibilities.

. Worked with finance personnel to get project estimates of work and

ensured the project stayed within budget.

. Worked with initiative managers, cross product team members at meetings

when needed to ensure dependencies and deliverables were being met.

. Facilitated Key Learning Sessions with our customer (Verizon) to ensure a

high level of customer satisfaction was obtained.

. Strong customer interfacing skills.

. Proficient in Microsoft Office suite.

. Proficient with the Information Technology Infrastructure Library (ITIL)

. Strong critical thinking, decision making, and problem solving skills.

. Ability to comfortably interface with top executives, up to and including

the Vice President.

. Communicate effectively with business and technical staff at all levels.

. Experience conducting detailed research and analysis.

. Ability to work in a team environment as well as individually.

. Excellent written and verbal communication skills.

. Excellent negotiation and conflict resolution skills.

Experience

AT Solutions Ocean, NJ 2009-2010

Senior Release Manager for Telcordia Technologies Inc. Huntsville AL

. Trained and managed the Network Engineer project team on becoming ISO

9001 certified. This entailed creating local procedures defining software

processes and ensuring the processes were followed. This was accomplished

through training sessions, procedure document creation and quality record

tracking.

. Assisted the Quality Assurance Team by creating 56 testing documents for

testing their software through the Acceptance, New feature, Product Test

and Regression testing cycles. Test case documents were broken into test

cases and steps. Created metrics testing charts for assisting the

management team in tracking testing progress through the testing cycles.

Telcordia Technologies Inc. Piscataway NJ 1983-2009

Senior Release Manager

2009

Management requested I join the Network Engineer project and review

all aspects of the product to provide suggestions on how they can

improve the quality of their software and to ensure delivery dates

were met. I created detailed documentation that teams would follow to

ensure quality and comprehensiveness of time sensitive deliverables.

. Began training the team on ISO 9001 industry standards.

. Responsibilities included gathering and summarizing project progress as

well as providing weekly presentations detailing project successes and

challenges. Presentations viewed and croqueted by upper level management

as the primary source of the gauging progress. My presentations have

been recognized as a vital part of project communications. Transitioned

processes to other teams as this form of communication has become

requested as a best practice standard in our company.

. Provided a presentation to the NE manager on the following:

. What changes need to be accomplished to improve software quality

. What needs to be implemented to ensure the Telcordia quality

process is being followed

Senior Release Manager

2008

I was responsible for maintaining a phased schedule for software deliveries

on the Engineering Design Tool project. Working as the lead in maintaining

the schedule I was instrumental in identifying ways to leverage the current

project so that it would make a scheduled project run smoothly and more

cost effective. Ensuring technical architecture, coding and process

implemented today would strengthen and facilitate the next generation of

projects.

. Created project schedules for all releases.

. Created project release plans for major feature, maintenance and

emergency patch releases for the team to follow along with release

tracking charts, action item lists and development tracking charts.

. Managed 2 full time and part time Release Managers

. Facilitated weekly Release Status Meetings and Development Team Meetings

to ensure product information was disseminated to team members and all

action items were worked to closure.

. Managed work efforts for over 50 Development IT team members.

. Technical project manager lead responsible for facilitating weekly

Telcordia development and external development (off-shore in India &

Kiev) meetings. Tasked with tracking project status and overall quality

of deliverables in progress. Primary employee trusted with leading the

project to success on time and within budget constraints.

. Maintained project release tracking status charts for our customer

(AT&T) to review monthly. This kept them abreast on the current status

of each release.

. Prepared presentation for monthly high level management review including

software metrics statistics.

. Trained internal team members and development contractors' off-shore

(Kiev & India) on ISO 9001 industry standards.

. I've had great success anticipating problems before they become issues

that would have created delays for the project making the release

commitment dates.

Release Manager/Project Manager 2001-2007

. Team lead on the Surveillance Manager project. Responsible for creating

and maintaining all release schedules (2 major releases and 10 minor

releases a year) with both phasing and waterfall approaches.

. Facilitated bi-weekly Release Status Meetings with all 30 team members

and Product Team Meetings (PTMs) with upper management to ensure product

information were disseminated to team members and the releases were on

schedule with no outstanding issues.

. Created generic Product Release Plans for Maintenance/Patch releases and

2-Digit major releases to enable a release to be base lined (approved) in

a quicker fashion.

. Maintained all online help product documentation using RoboHelp for all

new and updated code.

. Initiated Release Kick-off Meetings and Testing Kick-off meetings with

team members to discuss testing plans, reporting of metrics, quality

changes, release Content and responsibilities.

. Managed work efforts for over 40 Development IT team members.

. Testing coordinator including reporting metrics statistics on test cases

executed, passed and passed first time. Ensuring we met our testing

goals and delivered high quality software

. Created and maintained a Wiki web page for the product to enable the

team members one share site for release information and documentation.

. Trained and managed the team on becoming ISO 9001 certified. This

entailed creating local procedures defining software processes and

ensuring the processes were followed. This was accomplished by creating

the necessary documents and quality records needed for the certification

and creating processes to ensure the software was created, tested and

documented accurately.

. Managed budgets and staffing for the project.

. Worked with initiative managers, cross product team members at meetings

when needed to ensure deliverables were being met.

. Facilitated Key Learning Sessions with our customer (Verizon) to ensure

a high level of customer satisfaction was obtained. Reviewing processes

that went well with the release and areas for possible improvements.

. Received several bonuses a year for meeting delivery deadlines with high

quality software to our customer.

Installation & Deployment /Customer Service Manager 1992 - 2000

1. Manager of the Access Request Information System project Customer

Service and Installation and Deployment team in charge of 4 hotline IT

customer support employees. Ensuring all employees worked customer

issues to closure while providing a high level of customer

satisfaction

1. Provided remote Installation support for 10 telephone companies (24 X

7 hotline support) working with the customer IT teams to get the

product installed in the timeframe required. The 2 major software

releases shipped each year needed to be installed by each company on

the same weekend (National Cut). I provided the sole installation

support to our 10 customers during this time.

2. Designed, and documented release installation procedures and chaired

IT onsite conferences semi-annually to guide our customers' IT

personnel through the product release installation process. Two IT

personnel from each of the ten companies would attend the conference.

3. Received bonuses for providing outstanding customer support during

software installations to our customers.

Computer Software Developer 1989 - 1991

. Lead PL/1 software developer on the Central Office Equipment project.

Responsible for managing a team of 5 developers through the designing,

coding and testing new features requested by our customers. Ensuring

we delivered high quality software on-time. This also entailed

chairing calls with our domestic customers in creating design

specifications that suited their needs.

Computer Software Developer 1983 -

1988

. Software developer on the Customer Access Route Layout project.

Responsible for PL/1 code changes requested by our customers and

correcting bugs that were initiated by the feature development team.

Education:

Bachelors Degree from Kean University, 1983 Union, NJ

Dual Major (Computer Science/Management Science)

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