Sales Manager

VICTOR J. MILONE

Malverne, New York *****

http://www.linkedin.com/in/victormilone2

516-***-**** ******.******@*******.***

SUMMARY

Innovative Senior Operations Management professional with experience within

highly regulated industry. Project Management and budget development

skills create cost reduction solutions for companies. Proven record in

managing project(s) deliverables on time and within budget. Working

knowledge with Oracle data base to ensure time management accuracy.

Process Re-engineering Project/Vendor Management

Budget Development / Reporting Regulatory Compliance

Training and Development Process Mapping/SOPs'

Service Desk/Help desk services

PFIZER INCORPORATED, New York, New York 1998 - 6/2010

Senior Starter Operations Manager

Managed and reconciled all mandatory sales representatives 1,000 + annual

sample inventories. Managed expenditures for vendor processing of legal

documents. Analyzed data and provided reports to sales representatives and

management for inventory reconciliations; trained sales representatives on

best practices, policies and procedures on properly distributing,

documenting and maintaining samples in accordance with PDMA (Prescription

Drug Marketing Act).

. Ensured adherence to $4.5 million budget by managing data processing and

auditing vendor through monthly meetings with Team Leader and Finance to

report monthly spending activity.

. Accelerated time sensitive FDA reporting on significant loss threshold by

establishing and leading Process Revision Team to address, streamline

adjustment requirements from field sales force of 3,500.

. Reduced vendor costs of $240K annually by eliminating unnecessary

procedures with storing data.

. Assured budgetary targets by providing in-house project numbers by vendor

(including supporting documentation) to justify project approval.

. Wrote and distributed critical, time-sensitive Starter Operations

communications and messaging to sales representatives and management

ensuring FDA and corporate compliance.

. Ensured adherence to FDA reporting obligations by investigating incidents

and analyzing inventory results to provide supporting documentation to

internal stake holders.

. Facilitated implementation to sales force of 3,500 of automated tracking

system by testing applications prior to roll out and supporting during

transition.

. Improved communications and accuracy of information by training and

supervising 4 summer interns and contractors on Standard Operating

Procedures.

. Ensured monthly analyses were conducted in understanding types of calls

the help desk receives.

. Maintained help desk/service desk scripts are updated accordingly for

CSR's to provide accurate information to callers. Provided metrix to

Senior Management on call volumes and nature of calls for retraining

CSRs.

VICTOR J. MILONE PAGE TWO

PFIZER INCORPORATED (continued)

Accounts Payable Manager/Fixed Assets Manager 1993 - 1998

Analyzed and confirmed data flow via fixed asset/general ledger system for

monthly closing cycles. Managed and supported multi-divisional work groups

ensuring on-time grant payments for external researchers. Supervised and

trained team of 31 Accounts Payable colleagues supporting vendor payments,

travel and expense reporting and new departmental procedures. Engineered

and automated new accounts payable work flow process incorporating process

mapping and Standard Operating Procedures.

. Authorized signatures ensuring proper approval assigned to each invoice

payment.

. Ensured proper tax obligations reported to IRS by contractors and vendors

by managing invoice control and leading year end 1009 misc distribution.

. Improved performance of team by training and mentoring new and current

employees on accounts payable processes and developmental opportunities.

. Analyzed monthly departmental expenditures to ensure accuracy on

divisional P & L statements.

EDUCATION

B.A., Business and Finance, Marymount Manhattan College, New York, NY

PROFESSIONAL DEVELOPMENT

Leadership development courses:

. Customer Service

. Microsoft Office

. Lean Six Sigma - Green Belt Trained

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