Customer Service Training

Career Summary

Computer Technical Support Specialist with over 20 years experience

providing and fact-based data for business decisions.

Skills / Experience

Expertise in MS Office Project Management Lean Six Sigma Training

Suite Applications Website development eLearning administrator

Database Administrator HTML Programming SAP & Cost accounting

Professional Experience

operational excellence / best practices

KNOWN FOR ABILITY TO CONVERT RAW DATA INTO VALUABLE INFORMATION IN REPORT

FORMATS.

Expertise in data analysis; using various database tools and applications

Exceptionally proficient with computer software and hardware applications.

Knowledgeably proficient in installation and maintenance of desktop

computers and laptops. Some networking and experience also.

Webmaster; develop website and create dynamic links to process excellence

tools, monitor website activity and tools usage, create decision-based

reports for upper management. Manage vendor-based training modules usage

and user access.

Research and develop new training materials based on parameters provided by

training instructors, create training modules, reports, templates, tools

and upload to corporate server. Oversee compilation of modules into

training manuals, create digital file backups, handle training logistics

and provide computer programming support.

Provide technical support (Google Guide), manage training laptop

computer inventory and update as needed.

problem solving skills

LEAN SIX SIGMA, TRIZ TRAINING, INNOVATION & IDEATION TRAINING

Analytical skills developed through years of working on diverse projects

Proficient use of problem-solving tools and techniques

Communication (oral/written)

EXCELLENT COMMUNICATION SKILLS, ADEPT AT COMPILING RAW DATA INTO HIGH LEVEL

TALKING POINTS FOR MANAGERS.

Highly proficient in using computer-based tools to communicate information

to customers (websites, standard forms, etc)

Created/distributed newsletters on a regular basis, as well as authoring

articles and content.

Able to deliver information quickly and concisely in standard work formats

Serve as Team Leader of Safety Communications Team and ERT member; provide

emergency information to workgroups as needed.

Customer service

ABILITY TO UNDERSTAND CUSTOMER NEEDS AND PROVIDE DELIVERABLES IN A TIMELY

MANNER.

Prompt, dependable; customers can be assured exceptional service and follow

up.

Known for prompt turnaround time on deliverables.

Employment History

mwV Corporation - Raleigh, NC

Process Excellence / Computer Technology Support Specialist Aug 2006

to Aug 2010

Meadwestvaco corporation - Phenix City, AL

Six Sigma Technician/Logistics Coordinator Aug 2004

to July 2006

Meadwestvaco forestry divsion - Phenix City, AL

Geographical Information System Technician Nov 2000 to

Aug 2004

mead coated board woodlands, columbus, GA

Data Management Specialist/Fleet Administrator May 1991

to Nov 2001

Administrative Assistant, State Government Affairs March 1990

to Oct 2001

Mead coated board Lands division - Columbus, GA

Land Assets & Acquisitions Clerk Jan 1989

to May 1990

Chattahoochee Valley State Community College Oct 1987

to Jan 1989

Computer Lab and Production Center Technician

Education

Chattahoochee Valley State Community College - Phenix City, AL

ASSOCIATES DEGREE, APPLIED SCIENCE, COMPUTER TECHNOLOGY, 1998

DATA PROCESSING MANAGEMENT ASSOCIATION, SECRETARY, STUDENT CHAPTER

1989-90

Student Government Association, Senator, Activities Planner 1989-90

Computer Lab Technician, 1988-1991

University of Phoenix - Columbus, ga & Raleigh, NC

BACHELORS, BUSINESS MANAGEMENT PROGRAM

DeVry University - Raleigh, nc

BACHELORS, BUSINESS TECHNICAL MANAGEMENT, 2011

Able to relocate and/or travel

Contact this candidate