Customer Service Sales
Resume:
Christopher M. DeBone
**** *** ****** ***** *******, OH 45103 Home 513-***-****
Cell 513-***-**** ***********@*****.***
Career Profile
Dynamic business professional with strong career experience initiating and managing
profitable business-to-business relationships through customer service, management,
business development, and marketing expertise. Extensive knowledge of computer
software, Information Technology products, and IT services.
Eleven years of extensive and highly successful business development and customer
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satisfaction experience.
Four years of operations management within the hotel and financial industries.
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Professional Highlights
Operations Management
Hired, trained, evaluated, and led 2 managers and 30 employees at a 100-room
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business class hotel, with $1.5million gross revenue.
Assisted with the development and implementation of a pay-per-room payroll system
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that reduced employee turnover within the housekeeping department of a business
class hotel.
Managed hotel operations including human resources, sales & marketing, budgeting,
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account payable, and accounts receivable. Directed quality assurance inspections on a
daily basis, along with weekly department supervisor meetings.
Customer Service
Served as a liaison between analyst resources and client base, increasing sales
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revenue and leading to a client retention rate of 88%.
Enforced commitment to providing exceptional levels of customer service through
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Legendary Service programs, and monitoring guest satisfaction levels.
Implemented new procedures to streamline reservations process, increasing
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operational efficiency and customer satisfaction.
Account Management
Managed business development effort within a global leader in technology-related
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research and advice increasing revenue within assigned territory by 42%.
Prepared proposals and negotiated contracts with corporate executives of Fortune 500
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companies located within account base.
Advised clients on financial products, increasing corporate checking account deposits
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122.30% and total checking account deposits 67.24%.
Assisted in development of marketing strategies, promotional campaigns, and
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advertising material.
Christopher M. DeBone
Career Accomplishments
Winners Circle Award Winner, Gartner
Awarded for exceeding 100% of sales quota.
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Legendary Service Award Winner, Signature Inn Cincinnati
Awarded for providing exceptional levels of customer service.
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Education and Training
Bachelor of Science, Hospitality Management
The Ohio State University, Columbus, Ohio
Management and Sales Training, Signature Inn, Cincinnati, OH
Baron Group Sales Training, Provident Bank, Cincinnati, OH
Value Selling Certification, Gartner, Fort Myers, FL
Employment History
Independent Contractor 2007-present
Marketing Representative 2004-2007
Hyatt Vacation Marketing Corporation, Bonita Springs, FL
Inside Account Executive 2000-2003
Gartner, Fort Myers, FL
Personal Banker 1999-2000
Provident Bank, Cincinnati, OH
General Manager 1996-1998
Signature Inn, Cincinnati, OH
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