Customer Service Manager
Resume:
Tammy Marie Paul
Plano, Texas 75074
***********@*****.***
PROFILE:
. Professional Administrator National Credential in Education
. Comprehensive understanding of all aspects of office management
. Excellent written and verbal communication ability
. Experienced in communications with subordinates, superiors, and
customers
. Ability to efficiently manage budgets and schedules with
exceptional attention to detail
. Effective at negotiation and dispute resolution between
customers and coworkers
. Working knowledge of basic medical care and veterinary practices
. Computer literate in Word, Excel, Power Point
. Solid work ethic with a commitment to excellence
EXPERIENCE: Primrose School, Plano, Texas 2006 -
Present
. Office Manager/ Assistant Director
. Human Resources Manager
. Responsible for all billing and collections
. Daily management of budgets, schedules, customer
relations
. Open office on a daily basis
. Responsible for all new enrollment procedures
. Responsible for weekly and monthly newsletters
. Responsible for Curriculum Implementation
. Responsible for transportation of children from school
and fieldtrips
Bent Tree Day School, Dallas, Texas 2003 -
2006
. Kindergarten teacher
. Daily management of schedules and customer relations
. Open and close office on a daily basis
. Responsible for new enrollment procedures
Arlington Park Veterinarian Hospital, Palatine, Illinois
1994 - 1999
. General office manager
. Assist Veterinarian with care of animals - daily
maintenance
. Responsible for accounts billable and accounts
receivable
. Customer service and front desk operations
Palatine Animal Hospital, Palatine, Illinois 1990 -
1994
. General office manager/Human Resource Manager
. Responsible for Sales of Products
. Customer service and front desk operations
EDUCATION: William Rainy Harper College, Palatine, IL 1985 -
1986
Schaumburg High School 1980 - 1984
ADDITIONAL: References available upon request
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