Engineer Software
Resume:
William Objective
Quinones
Rd. S.
Jacksonville,
FL 32217
quinonesw@gmai
l.com
Interested in obtaining a position in the IT field, work with
challenging projects that provide me the opportunity to develop
professionally and acquire experience, as I benefit the company
with my work.
Work Experience
Sr. Technical Systems Engineer
6/2000 - 4/2010 PRC, Plantation, FL
Create scripts and Automated Installation Packages - use
Symantec Ghost to create these automated packages to minimize
downtime and meet CMR SLA's.
Maintain Ghost server configured and updated - configure server
to work across the network and different vlans. Install client
remotely to XP/2000/NT/Vista workstations.
Keep Server updated with latest patches and updates.
Remote administration and troubleshooting of servers and
workstations (Remote Desktop, VNC, Remotely Possible, PC
Anywhere, Dameware, etc.).
Administer Active Directory - Administer and maintain Active
Directory structure, OU's, GPO's and scripts. Add new users,
delete terminated users, devices, printers, etc.
Update server with latest patches and security updates as
necessary. Test and document changes, rollback if necessary.
Restore and configure users PC's - restore users Windows
XP/Vista workstations using Norton Ghost and configure
printers, drive mappings and programs. Microsoft Office XP
,2003 and 2007,Outlook via Exchange, Norton Antivirus,
CentreView, Terminal Server Client, Real Time Adherence and
some internal applications.
Maintain all workstations updated with the latest security
updates and patches using Norton Ghost. Test WSUS updates and
release them to the production environment as needed.
Backup servers daily- perform daily backup of the data and file
servers.
Install and configure software (remote access for notebooks).
Setup and configure PDA's, Blackberries, iPhones, Treos and
other types of devices.
Support local and remote users (Citrix) on day to day
operations.
Setup new notebooks, create images and setup connectivity.
Write installation procedures, update inventory and update
documentation in SharePoint.
Setup and administer Polycom IP Videoconferencing.
Resolve problem tickets and complete service requests received
via Remedy.
PC Support Technician III
4/1996 - 2/2000 AVON Lomalinda, Inc., San Sebastian, PR
In charge of telecommunications: PBX maintenance -
check alarms and line failures, voice and data T1
status.
Octel Voice Messaging - create, delete, modify and maintain
users accounts and system schedules.
Lotus Notes database maintenance - create, modify, delete user
accounts, maintain users database updated.
Windows NT - server, workstation installation, configuration
and troubleshooting, set up and test servers after installing
operating system, identify and fix any conflicts. Install and
configure clients, protocols, software and hardware.
Helpdesk Support - assist clients with daily software and
hardware problems and questions via telephone and on site if
necessary.
End-user PC support /training - design and offer new and
existing software training.
Production Operator
2/1996 - 10/1996 Hewlett Packard Puerto Rico, Aguadilla, PR
CPIII Operator & Process Coordinator
Education
Inter-American University, Aguadilla, PR
Bachelor's Degree - Computer Science
Skills
Knowledge of various operating systems such as Windows
NT/95/98/2000/XP/Vista, 7, Novell and OS/400.
Systems administration and networking including TCP/IP, SMTP
and DNS.
Software debugging and computer troubleshooting, maintenance
and repair.
Microsoft Windows 2000 Professional, Office XP/2003/2007,
Computer Hardware Technician, Dell and Microsoft Active
Directory certified.
Fully bilingual, English and Spanish.
References
Available upon request.
Contact this candidate