Customer Service Quality Control

Veronica Bronner

*** ***** **** *******, ** *****

404-***-****

or 404-***-****

E Mail: *************@*****.***

Clerical Position

Summary of Qualifications & Skills

Strong organization, planning, presentation and communication skills

Dependable, can be counted on to get the job done

Sharp, reliable, quick learner, efficient and enthusiastic

Skilled in Customer Service, Telephone Operations, Inquires, Problem Solving and conducting in a

professional manner

Experience

2007 to 2008 Clipper Corporation McDonough, GA

Warehouse Worker

• Picked and packed orders according to specifications on order forms

• Maintained quality control and shipping

• Proficient in Radio Frequency (RF) scanner operation and UPS Worldship small parcel shipping

• Transferred logo application on uniforms

• Engraved names tags utilizing engraving software

• Prepared invoices and customs documents for international shipments

2006 to 2007 Ozburn Hessey Logistics McDonough, GA

Auditor

• Processed customer order for Nutrisystem orders

• Maintained inventory control of all returns order

• Secured accurate refund

2004 to 2007 Royal Staffing Temporary Agency/Prologistix Staffing Temporary Agency

Clerk

Answered telephones, directed calls, and took messages McDonough, GA

• Communicated with customers, employees, and vendors to answer questions

• Processed mail

• Maintained filing systems

• Provided excellent customer service

2000 to 2003 Morrison/Compass Atlanta, GA

Human Resource Associate

• Compiled documents of potential employees

• Reviewed time sheets, wage computation, and other information to detect and reconcile payroll

discrepancies

• Compiled and post employee time and payroll data

• Maintained confidentiality of associated files

1997 to 2000 Grady Health System Atlanta, GA

Catering Coordinator

• Processed Catering requests for food service and accounting department

• Evaluated food service staff

Education

Certification General Word, BizNiz Software Training

2000

Certification: Computer Science, Software Inc

1996

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