Customer Service Insurance
Resume:
Frances O. Thomas
Saint James City, FL 33956
********@***.***
Highlights of Accomplishments
* Collaborated with insurance agents in setting and meeting production
and profitability goals
* Negotiated price and contract terms with local, national, and
international insurers and reinsurers
* Monitored extensive customer service activities
* Created and facilitated work skills class for displaced homemakers
* Teamed with McKinsey and Co. management consultants to revise
procedures during branch office reorganization
* Managed all activities of chamber of commerce and tourist information
center including membership, communication, volunteers, publicity,
grants, and events
* Produced weekly community newspaper
* Researched, wrote, and published 3 books including Career Finder
Workbook for Teens
* Recruited and trained business volunteers and educators to provide K-
12 economic education
Experience
Freelance Writer, Editor, and Educator 1995-present
Write and edit articles for print and Internet media
Write press releases, grants and marketing materials
Teach English, psychology, and sociology to LPNs in associate degree
program
Researched, wrote, and self published three books
Library Page-pt Lee County 2005-present
Customer service for library patrons including answering reference
questions and assisting them with computers
Sort, shelve, check in and out library materials
Administrator Pine Island Chamber 2004-2005
Managed all functions of chamber of commerce and tourist information
center including web site, membership, communications, events, grants,
volunteers, retail sales
Editor/columnist Pine Island Eagle 2000-2002
Produced weekly community newspaper and special publications
Conducted interviews, wrote articles, covered events
Edited 10+ freelance columnists and press releases from community
members and government and educational organizations
Took photographs
Program Manager Junior Achievement 1998-1999
Managed economic education programs for K-12 students in 3 counties
Recruited and trained business volunteers and educators
Spoke to local organizations to attract donors
Wrote grants
F. Thomas
Page 2
Insurance Marketing Underwriter 1976-1996
Marketed and underwrote commercial insurance policies for several
companies in and around Pittsburgh, PA
Supervised and trained employees
Extensive customer service
Sales Center Coord. (PT) E.J. Truschel Insurance Agency
1995-1996
Senior Broker DVUA-Pittsburgh
1989-1995
Senior Account Rep CBC Insurance
1987-1989
Senior Excess Underwriter AIG
1986-1987
Production Underwriter PA National Insurance
1982-1986
Casualty Underwriter Reliance Insurance
1976-1982
Education
Master's of Education University of Pittsburgh 1996
Psychology in Education 3.98 GPA
Bachelor of Arts University of Pittsburgh 1980
English 3.66 GPA
Credentials
National Certified Counselor, 1997-maintained through continuing education
Chartered Property Casualty Underwriter, 1985-equivalent to 30 credits in
business management, finance, economics, and business law
Associate in Risk Management, 1991-equivalent to 9 credits in control and
financing of loss exposure
Associate in Management, 1987-equivalent to 9 credits in human resource
management and organizational behavior
Computer Skills
Training and experience in Microsoft Word, Excel, Access, Publisher,
PowerPoint, and Front Page
Contact this candidate