Customer Service Administrative Assistant

D ebra Coleman

**** ******** ***** – Fort Wayne, Indiana 46816

***********@*****.*** – 260-***-**** (Home) / 260-***-**** (cell)

QUALIFICATIONS PROFILE

Skilled and personable Office Assistant with 15 years’ experience providing consistent, superior

customer service and full range of general office support.

Administration: Provide exceptional administrative support to peers and senior management. Success

in streamlining office processes to increase efficiency and improve service. Accurately track data and

process information. Outstanding communication skills: continually project a highly professional image.

Customer Service: Serve as initial point of contact for customers, patients, vendors, and partners.

Educate customers and visitors regarding company services and products. Efficiently schedule bookings

and appointments and promptly respond to inquiries via e-mail and telephone.

Technical Skills: Proficient with Microsoft Office (Word, Excel, Outlook, Access, MS Project), Adobe

Acrobat, Internet/E-Mail and additional transportation and construction software. Efficiently manage

complex, multi-line telephone systems. Accurately type 50 words per minute.

Key Strengths: Excel at developing strong relationships with staff, senior executives, and clients; strong

record creating a positive first impression. Highly conscientious; entrusted by management with

confidential materials. Adapt quickly to new and evolving environments.

PROFESSIONAL EXPERIENCE

SCAN - Fort Wayne, Indiana 2009 - 2010

Not-for-Profit organization whose sole mission is to eliminate child abuse and neglect through family

services, education, and community partnerships.

Reception - Operations

Diligent, detail-oriented Administrative Assistant knowledgeable of all office functions, with a solid

background in providing support to all Staff. Completed projects within time and budget constraints.

Superior telephone, customer service, and computer skills with proficiency in MS Word, Excel, Outlook,

and additional software.

Provided Administrative support to all Staff.

Facilitated communication between staff, clients, and families.

Fielded all incoming calls to facility, keeping discretion and confidentiality.

First point of contact to public, Board members, clients and staff.

Performed data entry, managed incoming & outgoing mail, faxes.

STI Transportation – Fort Wayne, Indiana 2008 – 2008

Manage shipping needs for International Software Company.

Agistix – Shipping Manager

Served as first point of contact, fielding telephone calls and routing shipments. Responded to corporate,

customer and freight forwarder inquiries. Provided company information via e-mail and telephone.

Performed a wide-range of office functions including updating and managing freight tracking schedules.

Composed correspondence led in meetings and ensured that customer records were updated properly by

checking regularly and making changes and adjustments if required.

Hired for temporary assignment.

High performance marks on evaluation.

Commended for professionalism and efficiency.

KITTY HAWK CARGO, INC. – Fort Wayne, Indiana 2000 – 2007

Manage fast-paced Transportation operation for leading freight forwarder with more than 500 employees

locally.

Operations - Customer Service

Served as first point of contact, fielded telephone calls and routed shipments between Hub and Operation

Headquarters, responded to customer and freight forwarder inquiries. Provided company information in

person as well as via e-mail and telephone: verified visitor identity as a Homeland Security checkpoint

and escorted visitors through out facility. Performed a wide-range of office functions such as updating

and managing flight schedules, composing letters and reports, and maintained proprietary database.

Assisted in managing new multiline, multifunction Nuasis Telephone and voicemail

systems.

Began as cargo handler: promoted quickly to Sortlead (managing flights) within one year

and becoming acting Supervisor (truck dock) for ability to adapt to evolving business

needs.

Job-shared in Operation department being promoted to permanent position within Hub

operation.

Recognized for efficiency executing multiple, competing tasks within dynamic, service-

focused environment.

Commended for procedures and office efficiency.

SCHENKEL SHULTZ - Fort Wayne, Indiana 1996 – 1999

Managed fast-paced construction administration department answering to State and Federal agencies.

Construction Administration

Experienced in the high-stress construction industry with work involvement in various departments.

Duties included: Site Document Control Administrator managing document transition between

engineering design phase and construction phase. Issuing technical and deliverable documents

and drawings to site contractors, and construction management personnel. Organizing master

copy storage (hard and electronic copy systems) for all engineering documentation. Managing the

request for information and field design change requests. Maintaining and issuing document

registers. Reporting of documents on-site. Supervision for document control .

Responsible for turning over: mechanical, electrical, instrumentation, process automation and

information systems. Interfaced and corresponded on a daily basis with Construction

Management Team, QA/QC Department, and Contractors on turnover issues. Following

procedural guidelines, generated, issued and tracked QA/QC documentation (including

documentation associated with correctional facility building phase systems) per system scope in a

specialized turnover application. Provided assistance for personnel seeking information. Obtain

client signatures indicating work completion. Monitored Punch lists by compiling, issuing and

signing off items on the Turnover Walk Down Punch list. Tracked overall turnover progress by

creating, generating or improving all the requested reports relating to the turnover status.

Developed archiving electronic system for all the turnover documents.

Assisted Lead Architect and General Contractor with manpower records, brochures, mail

distribution and general office duties. Provided assistance to the Lead Area Administrator on

taking minutes of meetings, correspondence delivery, completing multi tasks on a daily basis

PROFESSIONAL CERTIFICATION

Dangerous Goods Certificate – Kitty Hawk Cargo

IATA Certification – Kitty Hawk Cargo

Multiple Certificates: Hyster, belt-loader, forklift, plane loader

Board of Health

Homeland Security Clearance

EDUCATION

Associate Degree * Administrative Assistant - 1990-1992

Degree Type: Associates

GPA: 4.0

International Business College – Fort Wayne, Indiana

Language

French - Read, Write, Speak (2 years High School)

PROFESSIONAL ACTIVITIES / ORGANIZATIONS

Little League of America - Treasurer & Coach

Crisis Pregnancy Center - Counselor

Clerk – Republican Polls Local

REFERENCES

Pat Pruis Human Resources Administrator

Relationship: Professional

Company: SCAN

Phone: 260-***-****

******@*******.***

Danielle Drewery – CS Lead

Relationship: Professional & Personal

Company: Kitty Hawk Cargo

Phone: 260-***-****

*********@*****.***

Bruce Skibinski – Operations Manager

Relationship: Professional

Company: Kitty Hawk Cargo

Phone: 260-***-****

********@*******.***

Derek Anderson – Dir. Domestic Airfreight & Bus. Integration

Relationship: Professional

Company: STI Transportation

Phone: 260-***-**** Cell: 260-***-****

*****.********@*****************.***

Contact this candidate