Customer Service Administrative Assistant

April G. Payne

**** ***** *****

Orlando, FL ****9

Home 407-***-****

Cell 407-***-****

*******@*****.***

OBJECTIVE:

Administrative professional seeking position as an Administrative Assistant

II with a company that will enable me to use my versatile administrative

skills developed through experience and hard work.

PROFESSIONAL EXPERIENCE:

Placement Agency

Administrative Assistant - Williams Company

Human Resources Assistant - Partners Federal Credit Union October

2009 to Present

. Provided daily support to Human Resources Manager and organized and

maintained office standards.

. Processed correspondence, invoices and expense reports. Interacted

with outside vendors, screen/route calls; take concise and accurate

messages. Processed payroll, daily, weekly, monthly reports and worked

on special projects.

. Prepared new employee packets, updated employee personnel folders and

prepared payroll Health Direct.

. Compiled daily reports, demonstrated exceptional customer service

skills and ordered office supplies.

. Provided daily administrative support to Manager and Unit Supervisors.

Processed Time off Requests,

monitored employee's attendance and update daily reports in Prolog.

Lending Solutions of Central Florida

Office Manager May 2005 to June

2008

. Performed administrative duties for president of company and assured

discreet handling of all business procedures.

. Compiled daily reports, processed expense reports, resolved system

questions and issues, ordered office supplies.

. Demonstrated exceptional customer service skills with the ability to

handle difficult issues regarding vendors and customers complaints.

Created fliers, brochures and scheduled market strategy meetings.

. Updated personnel data to ensure accuracy and sufficiency of human

resources documents and timesheets.

. Recruited and trained office personnel, facilitated new employee

orientation, processed I-9, W-4 and provided paid time off information

to all employees. Maintained calendar in Outlook and complied report

in excel spreadsheet.

. Established, organized and maintained office standards, policies and

procedures. Arranged travel through internal or outside agents,

scheduled meetings and checked deadlines on incoming requests.

Directed and monitored workload to ensure appropriate work was

accomplished daily.

Five Star Staffing

Executive Administrative Assistant - Adelphia Cable

Operation Support Assistant - Progress Energy June

2002 to May 2005

. Provided daily administrative support to Director of Advertising Sales

at Adelphia Cable. Severed as a liaison between marketing departments,

sales department. Scheduled meetings, special events and complied

reports.

. Processed Street Light outages and updated information to Customer

Service System. Handled customer inquiries and complaints for Progress

Energy.

. Provided vendors with proposals to bid on up-coming projects from

leading companies and government entities.

. Provided OSHA information to new employees, facilitated new hire

orientations and processed incoming applications.

. Processed Public billing, Further Work Tickets, Work Authorizations,

Engineering Work Orders, and work permits for residential and business

construction projects for Progress Energy.

DATAMAX CORPORATION

Human Resource Assistant February 2000 to

June 2002

. Provided daily support to Director of Human Resources and Marketing

Manager.

. Assisted Marketing Department with promotional materials. Updated,

maintained employee database using ABRA Software.

. Processed Paid Time Off for employees and screened qualified

applications for open positions.

. Updated job line, maintained applicant correspondence and communicated

with follow-up letters.

April Payne - Page 2

SUMMARY of QUALIFICATIONS:

. Six years experience in managing office activities.

. Administrative projects to accurately track business resources.

. Providing customer service to new and existing customers.

. Proficient at inputting data and generating reports utilizing software

such as MS Word, Outlook, Excel, Access, PowerPoint; ABRA; File Maker

Pro; Prolog, Calyx 6.1; Genesis; and Encompass.

. Demonstrated ability to build strong relationships with employees,

clients, and management.

EDUCATION/TRAINING

VALENCIA COMMUNITY COLLEGE - Orlando, Florida 32802

. Associate in Arts Degree - Anticipated August, 2011

. Human Resources Specialist - Certificate Received, May, 2009

. Business Management - Certificate Received January, 2009

Contact this candidate