Customer Service Insurance
Resume:
Mariska R. Smart
Stone Mountain GA, 30087
Objective
Fulltime position in pursuit of a career
Qualifications
Great computer skills, excel, MS word
Excellent verbal and communication skills
Time management skills
Excellent customer service skills
Employment
Delta Air Lines 2000- Present
Serving as a team leader, solving solution, customer service
Helping passengers with tickets and future travel arrangements
Worked ramp, ticket counter, gates
Worked as a (PSA) passenger service agent and (CRO) complaint resolution official
Assisted passengers with disabilities
Call center, reservations
Macy’s Stone Crest 2007-2009
Working seasonal for the holidays for the past 3yrs
Cashier, working the floors, closing
Answering questions, great customer experience
America West Air Lines 1999- 2000
Issued tickets to passengers, assist team members and resolve problems
Worked several tasks in a high energy environment
Worked ticketing and gates
Oliver Staffing 1997-1999
Working in large call center, placing calls and receiving calls
Making reservations for large groups, doing surveys and proxy votes
Customer service, assisting with computer work and filling
Placing insurance claims, taking calls on insurance changes
Education
Boys and Girls HS
1992-1996
Brooklyn College
1996-1998 Communications
References upon Request
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