Customer Service Security

Suzanne M. Edwards

**** ****** ****** *********, ********** 92507

(Home) 614-***-**** (Other) 614-***-**** ***********@***.***

PROFESSIONAL SUMMARY

Graduate of Applied Business Degree in Criminal Justice; experienced in security and crisis intervention; excellent customer service,

conflict management, and organizational skills; demonstrating superb oral and written communications skills; honest, dependable,

hardworking with a positive work attitude; can take initiative and work independently or as a member of a team, a bility to work with

a diversity of individuals in a professional manner.

SKILLS

Private Security Corrections Investigation Report Writing

Security Technology Criminal Justice Juvenile Justice Psychology

Family and Domestic Violence Juvenile Delinquency Finger Printing Career Development

Loss Prevention Police Operations Evidence Gathering MS Suite

Interpersonal Communication Court Proceedings Evidence Processing Sociology

Criminology CJ Info Systems Evidence Analysis

EDUCATION LICENSES/CERTIFICATIONS

Technology Education College Columbus, OH 03/2009

Associate of Applied Business Degree in Criminal Justice

Kaplan University Fortlauderdale, FL 12/2010

Bachelor of Science Degree in Criminal Justice / Juvenile Delinquency

Department of Homeland Security License

RELATED VOLUNTEER/WORK HISTORY

PRO Youth Coordinator Intern Riverside, CA 01/1993-01/1994

Mentor Columbus, OH 02/2007-present

Monitored up to 15 students, escort to activities and functions/conferences; conflict resolution skills

Coordinated workshops, seminars, community functions, college prep & parenting classes

AAA/NA meetings, assist with court, assessment, referral to community resources

Maintained security for parking lot and premises, implement emergency/evacuation procedures

Completed incident reports, maintained logs; assisted with writing grant proposals

WORK HISTORY

Columbus, OH

Alvis House Community Correction Specialist 12/2009-present

Maintain daily logs including phone, monitor resident in/out, visitors in/out, and facility, check logs, transportation

Conduct a count each hour of residents in the facility, intake, perform inspections of facility, rooms for cleanliness and

proper maintenance. Prepare incident reports, Forward maintenance reports, Supervise resident work details, follow

procedures and policies, cpr and first aid, counsel substance abuse and mental ill clients

Collect and prepare urine samples and chain of custody and administer breathalyzer tests,

Perform resident searches and room searches, Verify all scheduled passes, paperwork

Iqor Customer Care Agent Columbus, OH 08/2007-04/2008

Answered customer questions on cell phone plans and features, researched and resolved billing errors

Processed payments, updated accounts, resolved customer complaints/conflict resolution

Able to meet quality and standards, powerful telephone skills

Powerful telephone skills, ability to establish immediate trust and confidence

Customer Service Rep

Sofa Express Groveport, OH 11/2004-01/2006

Answered customer inquiries/resolved complaints

Dispatched drivers, scheduled deliveries/pick-ups/maintenance orders: prepared /follow-up and close order tickets, data entry

Managed client records providing accurate data

FedEx Express Sr. Customer Svc. Agent Signal Hill, CA 10/2003-10/2004

Supervised staff of 7 CSRs, verified/reported payroll hours, opened/closed facility

Reconciled cash receipts, investigated/resolved customer complaints, processed all forms of payments

International, and Dangerous Goods processing and Spill Specialist

Sorted, processed, and tracked packages, accessed databases, used scanners, & dispatched drivers

References available upon request

Contact this candidate