Customer Service Manager

Jennifer R. Rainey

*** ******* *****

Jackson, MS 39206

601-***-**** Phone

601-***-**** Cell

*********@*******.***

OBJECTIVE

I am searching for a company that will utilize all of my talents as a

manager and office assistant. The position I seek will afford me the

opportunity to use my communication and people skills, as well as my

computer, and office skills. The position should present various

challenges, opportunity for growth, and rewards commensurate with

performance.

Experience

2006- Present Longwind Products & Services, Inc.

Jackson, MS

Office Manager

. Responsible for filing insurance claims; Verifying

insurance coverage.

. Manages patients accounts; post payments; make daily bank

deposits.

. Manages staff; responsible for time keeping of employees

time.

. Responsible for all medical billing

. Accounts Payable & Receivable

. Retrieve all medical records by fax or electronic

submission

. Schedule all deliveries, responsible for purchasing from

various vendors.

2006-2006 Center for Diabetes Foot Clinic

Jackson, MS

Medical Office Assistant

. Prioritize patient daily care according to acuity and

scheduled patient procedures and appointments

. Maintain and set up patient rooms

. Greeted patients

. Order lab work and x-rays

. Filed Insurance claims

2004-2006 Baptist Medical Center Jackson, MS

Ambassador

. Transported patient to various testing sites within the

hospital

. Detailed equipment

. Provided excellent patient care

2003-2004 EMC Insurance Company Ridgeland, MS

File Clerk

. Assist underwriters, claims, and rating department in

researching files

. Maintain exemplary filing system

. Move and distributed mail to various clients

Education

Hinds Community College

Health Information

Technology, Jackson, MS

Licensed Notary, Jackson, MS

Career Development Center, Jackson, MS

ICD-9- Coding & Billing

Lanier High School, Jackson, MS

Graduate

Skills

. Skilled at handling customer inquiries and complaints in a

professional manner

. Skilled at learning new concepts quickly, working well

under pressure, and communicating ideas clearly and

effectively.

. Management Skills

. ICD-9 Coding & Billing Knowledge

. HCPCS Knowledge

. Excellent Customer Service Skills

. Excellent organizational, planning and time management

skills

. Proficient in Peachtree Accounting Software

. Microsoft Offcie

Contact this candidate