Customer Service Administrative Assistant
Resume:
Laurel Moreno
*** ******* **. *********, ** *****
**********@*****.***
OBJECTIVE
Wraparound Coach
SKILLS PROFILE
Experience dealing with military life; Treasurer of OSC November
2009-May 2010
CPR Certified
Strong PC skills covering all Microsoft Office applications
Detail oriented, organized, excellent time management skills,
communication, & problem-solving skills
Ability to interact with all levels of management
Excellent writing skills
Ability to prioritize tasks/workload in a multi-task environment
Experience in handling confidential paperwork
Willingness to go above and beyond
Good customer-relations background
EDUCATION
Bachelor of Science in Psychology magna cum laude 2009- Aug 2010
University of Houston Victoria, Victoria TX
Dean's List `09, `10
GPA 3.712
Related Course Work:
Child/Adolescent Psychology, Professional Writing,
Ethics, Statistics
Associates Degree in Liberal Arts cum laude
2006-May 2008
Del Mar College, Corpus Christi, TX
Current Member of Phi Theta Kappa International Honor Society
Served as Treasurer for the Education Society
Maintained 3.6 GPA
Honor's List '06, '07, '08
Nomination to the National Dean's List
Nominated to DMC Hall of Fame
Participated in Junior Achievement
Related Course Work: Microcomputer Applications, Speech,
Economics and Intercultural Communications.
Diploma 2000
Pensacola Jr. College High School, Pensacola, FL
EMPLOYMENT HISTORY
Administrative Assistant to the Music Minister 2002-2004
Olive Baptist Church, 1836 E Olive Rd. Pensacola, FL
Served as assistant to the Music Minister in a church with over
10,000 members.
Served as liaison between Choir and Music office and coordinated
information between the two.
Maintained excellent parishioner relations and developed rapport.
Developed ability to work in a fast-paced atmosphere.
Ability to follow instructions well and make decisions with no
supervision.
Successfully complete all jobs by time requested.
Maintained weekly newsletter
Employment Skills
Filing/Editing
Typing (55+ wpm)
Office Procedures
Microsoft Windows/Microsoft Office
Telephone Skills
Customer Service Skills
Computed amount of postage required for outgoing mail, depending
on weight and classification.
Waitress/Cashier 2001-2002
The Haymarket Restaurant, Columbia, MO
Took orders, served restaurant patrons, and assisted at the cash
register. Diplomatically resolved customers complaints on
as-needed basis
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