Customer Service Assistant
Resume:
Joanne Gorzelany
*** ******** ******, *******, ** 07481
******@*****.***
Education
Boston University Boston, Massachusetts September 2006-May 2010
Bachelor of Arts in International Relations
. Functional Track: Foreign Policy and Security Studies
. Regional Track: Europe
William Paterson University Wayne, New Jersey
September 2010-Present
Bachelor of Science in Biology
Professional Experience
Donorschoose.org New York, NY August 2010-December 2010
Partnerships and Business Development Temp
. By recommendation of the Chief Operating Officer, was asked to aid in
the Partnerships & Business Development: Program Expansion and East
Region departments.
. Managing VIP donor accounts and allocation of funding from said donors
. Refining communication skills by corresponding with corporate funders
. Expanding knowledge of new programs, such as SQL and Salesforce
Boston University Telefund Boston, MA January 2009-April 2010
Telecommunications Assistant
. Developed communication skills through working with a team to raise
money towards University improvements, while establishing scholarships
to provide students with need-based financial aid
. Created a unique approach to sales, by catering the message to the
donors year of graduation
. Secured donations from alumni through persistence and amiability,
generating over $500,000 as a team
DonorsChoose.org New York, NY Summer 2009
Customer Service Intern
. Polished analytical and organizational skills by compiling and
analyzing data into graphic visuals
. Inspired organizational changes by taking initiative and suggesting
website modifications
. Gained significant experience in customer service communication by
resolving issues of several customers a day
. Helped organize and implement usability testing of the organization's
website by contacting and scheduling volunteers
Barbara's Maid Service Midland Park, NJ Summer 2008
Managerial Assistant
. Assisted the president with a variety of tasks, including maintaining
a schedule, answering calls, filing, and payroll
. Gained invaluable insight into running a business while taking a
leadership role as the president's replacement during her vacation
College Activities and Community Service
President, Keep a Child Alive-Boston University Chapter January 2009-May
2010
. Participated in a variety of events on campus to help raise funds for
the organization
. Coordinated a charity date auction, to help generate donations to the
Keep a Child Alive foundation.
. Nominated to run for President of the chapter because of leadership
qualities
Special Skills and Qualifications
. Enthusiastic, motivated, and goal-oriented young professional
. Proficient in oral and written communication and presentation skills
. Strong interpersonal skills and motivated in research, problem-
solving, and interacting with clients
. Fluent in Polish, as well as proficient in Spanish
Contact this candidate