Manager Health

Shirley Brooke

** ********** **. *******, **. ***-523-9139C

********@*****.***

b

Behavior Modification Counselor ? Utility Manager ? Quality Analyst

Assertive, conscientious and hard working professional with extensive

experience in all aspects of management. Self-starter who understands the

importance of seeing projects through from inception to completion.

Strengths and abilities include: behavior modification, supervision,

training and coaching.

V Developed and implemented program to effectively manage workforce,

which met and exceeded goals of company.

V Established technical training program through a college in Boston

that suit cased programs to Rhode Island employees. This program

became the basis for the telecommunications program at the Community

College of Rhode Island.

PROFESSIONAL EXPERIENCE

www.PeacefulMind.us

(Counseling and wellness website)

. Provide counseling, wellness, coaching, support for grief,

loss and death

National Grid, Providence, Rhode Island

(Gas/Electric Company)

Gas Operations Controller/Dispatcher

. Scheduled and dispatched technicians for gas utility

. Analysis dispatcher: gas supply, maintaining the integrity of

the New England system and the Portland Natural Gas

Transmission Pipeline, nominating and confirming gas for the

marketers and the New England Gas Company

Verizon, Providence, Rhode Island

(Telecommunication Company)

Quality Analysis

. Monitored quality control of support services for business

throughout Rhode Island and Southeastern Massachusetts

. Assured government standards for the environment were in

compliance with the Public Utilities Commission

Dispatch and Resource Manager

. Managed call center and dispatch for Southeastern New England

telecommunication utility

. Responsible for achieving department goals through

establishing a help desk and scheduling and dispatching

technicians

. Implemented job training with Davies Technical School for the

company.

Supervisor, Customer Relations and Representative Department

. Worked in a large computer operations center with a staff of

200

. Provided training, coaching, implementing procedures

PERSONAL

Education: M.A., Health Administration and Wellness, California College

for Health Sciences, San Diego, CA

B.A., Communications, University of New York, Athens, NY

A.A., Liberal Arts, Community College of Rhode Island, Warwick

and Lincoln, RI

Certifications: Holistic Health Counselor and Practitioner, American

Institute of Holistic Health and Wellness; Roger Williams

University; Speech and Communications, 1990, Dale Carnegie

Technical Skills:Microsoft Office; Unix, Windows NT, Oracle, Lotus;

Internet, SCADA

Licenses: Insurance License: Life and Health State of Rhode Island

Affiliations: Member, American Holistic Health Association, Management

for Women in Business, National Organization for Women in

Communications, National and Local Lambda Pi Eta Society,

Literacy Volunteers of America, taught remedial reading and ESL;

leadership training and public relations officer for the Girl

Scouts of America, Established high school student job

internships, experimental Airplane Aviation (EAA #1393), Quonset

Air Museum, Pilot's license

Seminars: Strategic Management and Change; Issues in Managed Care;

Organizational Behavior; Health Care Administration and Policy;

Complementary and Alternative Medicine; Issues in Death and

Dying; Ethical Considerations in Health Care; Health Psychology;

Health Care Planning and Marketing; Current Trends in Health

Care; Women's Health Issues; Motivating Health Behavior;

Exercise and Fitness

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