Customer Service Project Manager

Claudine Liggins

*** ***** *** ( Sacramento, Ca ( 916-***-**** (

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Targeting Entry-Level Positions

0. Upcoming University graduate offering a strong academic background in

IT, Admin and Clerical, combined with the ability to quickly learn and

master technology while adapting to change, working independently and

exceeding expectations. Able to juggle multiple priorities and meet

tight deadlines without compromising quality.

Education

University of Phoenix - Sacramento, Ca, Degree expected 12/10

B.S. in Computer Information Systems program ( GPA: 3.7/4.0

Skills Summary

Systems: Mainframe, UNIX, Windows 9X/NT/2000/XP/2K3, Novell NetWare

Databases: Oracle, ADB2, Relational Databases

Languages: Visual Basic, SQL, HTML, Java

Software: MS Project, MS Visio, MS Office, Lotus Notes

Professional Customer Service Skills, Telephone etiquette,Analytical Skills

: Filing/Editing Verbal and written skills, Management Skills

Experience

06/09-Present In Home Child Provider, Child Action, Sacramento Ca

. Generally work out of the home to provide exceptional help to young

infants.

. Responsible for helping the infants receive proper nutrition by

planning a specific meals and preparing them.

. Provided social interactions for emotional and physical support and

playing games that encourages skill development in time constraints.

02/06 - 08/06 Loan Counselor, Countrywide Home Loans, Simi Valley, Ca

. Collaborate with Partners in Quality to develop strategic plans for

enhancing customer satisfaction. Provided existing and new homeowners

with information about loans, commitments, and interest rates

pertaining to their loan. Maintain exceptional levels of product

fulfillment to both internal and external customers.

. Ability to calculate whole numbers percentages, fractions and

familiarity in cash handling

. Received the "Every Time Right" award for unmatched attention to

detail and organization and advanced comprehension working in a

demanding environment

04/04 - 10/05 Program Assistant, Department of Corporations, Sacramento,

Ca,

. Drafted and maintained monthly stats reports, proposals and

presentation s for 12 RSVPS, planned organized various trainings and

seminars for the education of seniors on fraud awareness.

. Supported multiple levels of executives in various projects and upheld

notable interpersonal skills

. Assisted Project Manager in creating and updating all SAIF training

materials. Selected to train new employees on customer service

representatives for opening of the Seniors Against Investment Fraud

(SAIF) program

. Diplomatically resolved complaints on as-needed basis

. Prepared weekly report and inputted the data into a company-shared

database. Made sure the insurance entities were within compliance of

the Department of Corporations

08/99-10/05 Site Director, City of Sacramento, Sacramento, Ca,

. Devoted time in identifying the children with the lowest test scores

and poorest educations habits to place in the after school program, to

better assist the ratings of elementary children graduating and

improve test scores by 15 to 20 percent.

. Participated in training program leaders to better assist the children

in the program

. Oversee 4 staff and 90-100 children, and sustained basic clerical, and

Information Technology work.

. Made sure my site was in compliance of the Sacramento START and City

of Sacramento rules, regulations and guidelines.

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