Customer Service Data Entry

Leigh E. Cooley

* **** ******, *** * ( Albany, NY 12207 ( 860-***-**** (

*****.***********@*****.***

Education

College of St. Rose - Albany, NY

Master of Science- Computer Information Systems, December 2012

Fairfield University- Fairfield, CT

Bachelor of Science- Computer Science, May 2009

Experience:

MetLife Home Loans, October 2009-Present

Data Entry Clerk, Temporary position through AppleOne

. Receive and log incoming packages

. Input alpha and numeric data into computer system

. Verify recorded information to ensure accuracy and completeness of data

. Identify and correct errors

. Update files and records

Fairfield University, September 2008-April 2009

Assistant Web Editor

. Assisted Web Communications in web updates using Contribute and HTML

coding

. Prepared photos using Photoshop

. Competitive market analysis using Excel

. Assisted in the monitoring, creation and posting of materials for public

dissemination

. Other projects as needed

Holy Family School, September 2005- April 2008

Computer and Math Tutor, Volunteer

. Tutored students in Advanced Math

. Provided one-on-one instruction to students who required extra help

outside of class

. Provided after school instruction on computer basics

. Provided Private instruction on new Windows programs and applications

Colonial Market, March 2002-August 2009

Customer Service Supervisor

. In charge of all cash transactions

. Completed inventory and initiated customer service desk supply orders

. Provided accounting support and prepared daily deposits

. Trained cashier and customer service personnel

. Managed customer returns and complaints

. Supervised store operations and front-end employees

Skills

. Software: Adobe Photoshop, Adobe Illustrator, Adobe Contribute, Adobe

DreamWeaver, and all versions of Microsoft Office, MySQL

. Programming Languages: Java, HTML, C, C++, SQL

. Operating Systems: Windows, Mac, Linux/UNIX

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