Manager Training

Victoria M. Wilson

**** ****** *** *** • San Antonio TX 78245• Tel: home 210-***-****

*********@*****.***

SUMMARY OF QUALIFICATIONS

-5 years of Communication security handling and Land Mobile Radio operator experience

- 3 years as a Training Manager

-Data Entry specialist

-3 years as manager/lead

-A year of personal wireless technician experience

-Strong Supervisory, Management, and Training abilities

-Familiar with day to day security procedures, controls, and requirements

-Recipient of Several Performance Awards

-Proactive problem solver and team player with ability to simultaneously engage diverse projects,

roles and job positions in fast-paced, mission-oriented environments

-Dedication to quality performance and impeccable work ethic

-Recognized and relied upon, for expertise and abilities by superiors and colleagues alike

-Hands-on contributor who enjoys sharing knowledge and learning new subject matter

PROFESSIONAL EXPERIENCE

United States Air Force, Fairchild AFB, WA 05/01 07/06

Radio Operator/Combat Crew Communications

-Managed Communications Security (COMSEC) material. Instructed personnel on COMSEC handling procedures.

-Built and issued Flight Information Publications (FLIPS) bags in support of assigned tanker aircraft.

-Deployed as the Combat Crew Communications (CCC) expert to provide communications support and required

briefings.

-Responsible for reviewing flight schedules, assembling, retrieved, and disassembled daily strategic aircraft

regeneration communications kits during actual or exercise contingencies and quality controlled.

-Section trainer responsible for personnel training

Tinker AFB, OK 07/06-08/07

Unit Training Monitor/Assistant systems Manager

-Ensured certification and training verification for 52 enlisted personnel

Personal wireless support center 08/07-05/08

-Managed 100 Blackberries, cell phones, Land Mobile radios for important personnel

-Personnel wireless technician

Service Desk Analyst 09/08-06/10

-Provided desktop support to remote users, while possessing incredible communication skills.

-Resolved customer issues efficiently and accurately in fast paced environment.

-Created and updated tickets for clients in different ticketing systems (Remedy, OVSC, infoman, Virtual tech)

-Followed matrix for enterprise service desk.

-Reset Servers for CitiFinancial branches

EDUCATION

Business Administration associates Degree Medical Billing and Coding

TECHNICAL PROFICIENCIES:

Platforms: MS Windows 95/98/NT, 2000 Professional, XP Home and Professional, Windows Vista.

Office Apps: Excel, Outlook, PowerPoint, Word, Internet Explorer, Adobe Acrobat.

Other Pro Skills/Business: Security Manager.

Tools: Symantec Norton Internet Security, Symantec Norton System Works, MS Visio, MS Project, and

Office 2000/XP/2007.

Hardware: Cryptographic Equipment (Data Transfer Device, KYK-13, KOI-18, DMD Laptop), Secure Telephone

Unit (STU) III telephone, Secure Telephone Equipment (STE) telephone, Land Mobile Radio,

Blackberries, and cellular phones.

TRAINING

Air Force Training Course

Air Force Equipment Management Course

Critical Thinking and Computer Logic

Computer and Information Processing

Radio and Satellite Communications

Network User Licensing certificate

Personnel Wireless Training Course

R92 Training

Loan Path Training

Branch Image Capture

AWARDS

Decorated 9 times by the United States Air Force / Exceptional Performer

Letters of appreciation for superior performance

Letter of recommendations for promotion

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