Sales Customer Service

A highly motivated professional with international executive level skills

in sales, administration, leadership, training and development, labor

relations, strategic planning, management, and relationship-building seeks

challenging opportunity in Administration, Management or Sales.

SUMMARY OF QUALIFICATIONS AND STRENGTHS

Sales and marketing executive and entrepreneur with over 16 years of

progressive and diverse experience working in international markets.

Skilled in building, training, and developing sales, manufacturing and

event planning teams in various international companies and industries.

Able to highly motivate and coach individuals from different countries and

cultures. Highly skilled in corporate and interpersonal communications with

demonstrated talent for interacting effectively with diverse groups,

including celebrities, and within all levels of an organization. Native

Italian speaker both written and verbal with significant translation and

interpretation experience. Conversant in French.

AREAS OF EXPERTISE

( Training & Development ( Research & Analysis (

Leadership Development

( Account Management/Servicing ( Multi-task Management (

Relationship Builder

( Start-up Operations ( Program Management ( Problem

Solving

( Contract Closer/Negotiator ( Publicity, Sales & Marketing (

International Markets

( Office Administration ( Event Planning ( Excellent

computer skills

PROFESSIONAL EXPERIENCE

ISLE OF MAN GOVERNMENT (UK) 11/2007 - 9/2008

POST OFFICE

Integrated Mailing Solutions Department

www.ims-iom.com

Sales Executive

IMS is a separate entrepreneurial department within the Isle of Man Post

Office which services the financial and business community of the island by

providing printing, stationary supply, mail opening, data capture and

scanning services. The data capture and mail opening services were

highly sensitive and carried out in secured premises.

. Demonstrated the ability to quickly adapt and thrive in a completely new

job sector and culture.

. Marketed and provided information about Integrated Mailing Solutions

services to new clients by spearheading a three month island wide

experimental cold calling process to target new businesses.

. Termed "extremely tenacious" by the Chief Financial Officer in reference

to opening up new territory and bringing new business.

. Was awarded the largest customer account (major bank) of the IOM Post

Office within 6 months of being hired; worth over 3 million dollars.

. Acquired a portfolio of over 40 clients including key financial

institutions and some of the world's largest banks with total annual

sales exceeding 10 million pounds (approximately 15 million dollars).

Under the Isle of Man Official Secrets Act I am not allowed to disclose

clients' names.

. Generated new business in the financial sector as well as with smaller

local businesses through networking efforts and execution of creative

marketing strategies and campaigns.

. Interviewed, hired and trained new incoming sales staff.

. Highly developed ability to communicate orally and in writing.

. Performed a full range of customer service personnel functions including

maintaining account records.

. Interacted within all levels of the IMS and Post Office staff from

marketing to distribution.

. Performed monthly sales forecasting and competitive analysis to determine

sales performance levels.

. Maintained the highest customer retention and satisfaction level.

ITALIAN WEDDINGS - Italy 1998 - 2007

www.italian-weddings.com (now under new ownership as

www.italiandestinationweddings.com)

Owner and Sales Manager of one of the two largest Destination Wedding and

Honeymoon Planning companies in Europe servicing clients from all over the

world who wished to marry in Italy, France and Portugal.

. Traveled extensively internationally to seek new business and establish

strategic partnerships and alliances with key vendors throughout Europe.

. Designed websites, brochures and promotional material for marketing

purposes.

. Launched, implemented and spearheaded all sales efforts for the first

four years of business, reaching $1.3 million (US) gross sales by the

third year.

. Created a policies and procedures manual, a training manual and a FAQ in-

house manual to streamline work process for European staff.

. Conducted recruiting and hiring in Italy and France through an intensive

interview and selection process.

. Performed training seminars for new coordinators in the areas of sales

and event planning.

. Developed and coordinated a variety of training methods including on-the-

job training, workshops and internet training.

. Created an online directory of thousands of vendors for event and travel

planning purpose.

. Fostered a culture of high performing, diverse, and engaged workforce

through ongoing transparent internal communications.

. Maintained office records including purchasing and supply requests and

personnel records/payroll accounts.

. Handled a high level of office administration and program management.

. Established teams of supervisors and trainees to facilitate effective

leadership and efficient operations.

. Developed legal contracts for our international clients, and established

a unique step-by-step process to handle all the necessary legal paperwork

for civil and religious weddings for each country.

. Worked with European employment, legal and government entities handling

complex hiring contracts and tax laws.

. Wrote standard operating procedures documenting office policies and work

methods.

. Created over 1,000 location and property portfolios and hundreds of

custom European itineraries in English for coordinators to use in

response to client inquiries to ensure consistency in the marketing of

our services.

. Featured on NBC "Nightline", In Style Weddings, The Sunday Times (UK),

Bermuda Sun, Chicago Tribune, St. Louis Post Dispach.

GILARDI ITALIA - Italy

1995 - 1998

Managing Director of a large food manufacturing plant in Northern Italy,

distributing 90% of products outside Italy. Reported directly to the CEO in

the United States.

. Directed the changes and growth of the company as it transformed from 20

employees working one production shift into a 24-hour operation with 120

employees.

. Tightened manufacturing standards, increased sales and raised profit

margin within the first six months at the helm, ending three consecutive

years of revenue loss.

. Established and met specific manufacturing targets gaining the first

large contracts with top European supermarkets such as Carrefour

(France), Dia (Spain) and Lidle (Germany).

. Supervised performance management processes.

. Managed four departments: Manufacturing, Accounting, Product Research and

Marketing/Sales.

. Introduced and applied American work standards and systems among the

plant and office employees creating independent, highly motivated work

teams.

. Acted as intermediary, interpreter and translator between American CEO

and European partners.

. Approved budgets and expenditures including salary and personnel reviews.

. Interpreted and adapted guidelines regarding administrative and

procedural requirements.

. Provided support and direction on a weekly basis to the product research

department in testing and creating new products for major European

supermarket chains.

. Worked with marketing and sales in creating packaging and designing new

products to appeal to different countries.

. Participated in sales presentations and trade shows in Germany (ANUGA),

Spain and other European countries.

. Negotiated with local unions, sanitation inspectors and plant employees

in dealing with problems and emergencies.

GILARDI USA

1992 - 1995

Office Manager for the Orlando Branch and Liaison for Gilardi Italia

Project, reporting directly to the CEO. Gilardi Italia was a new food

manufacturing plant offering frozen and refrigerated pizza to supermarkets

throughout Europe. Gilardi USA was the number one refrigerated pizza

manufacturer in the US (now owned by Conagra).

. Made recommendations to improve efficiency and effectiveness of office

operations.

. Personal assistant to the CEO.

. Coordinated training requirements.

. Maintained day to day mail room operations.

. Received and screened all administrative correspondence for staff.

. Managed office administration such as purchasing and supply requirements,

maintaining and monitoring inventory supply usage.

. Utilized office automation systems and software packages such as MS Word,

MS Excel, MS PowerPoint.

. Managed office personnel in Orlando including hiring and firing of staff.

. Participated in all aspects of the launch of the European venture from

location selection to purchase of manufacturing equipment.

. Point person between Gilardi USA and the new Italian venture acting as

liaison on behalf of CEO, CFO, and COO in the start-up of a new food

manufacturing plant in Northern Italy.

. Facilitated effective communications and improved inter-personal

relationships between European partners and US company officers by

promoting a clear understanding of cultural dynamics.

. Acted as interpreter during business meetings and conference calls

between key officers and partners in Italy and the US.

. Translated legal and technical documents, and brochures, from English to

Italian and Italian to English.

. Traveled frequently to Italy with company officers to attend meetings

with Italian partners, legal counsel and vendors.

EDUCATION

INLPTA LIFE COACHING CERTIFICATE (Centre for Nutrition and Lifestyle

Management, UK) - 2007

CORDON BLEU COOKERY SCHOOL (London, England) - Classic French Cuisine

ALLIANCE FRANCAISE (London, England) - French language courses

MT. HOLYOKE COLLEGE (Massachusetts) - Political Science and Writing Courses

BROWARD COMMUNITY COLLEGE (Florida) - General Courses

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