Manager Customer
Resume:
D usty Davis-Ki r kland
Aurora, CO 80017
Phone: 919-***-****
Email: d *******************@*****.***
Objective
To obtain employment in a highly motivated and challenging position. Contribute my
skills and abilit ies to the efficiency of my employer with opportunity for professional
g rowth and advancement.
Qualifications
• Strong computer skills, including Word and Excel (excellent typing and 10 key
skills).
• Convey professional image by providing exceptional interpersonal communication
skills both writ ten and verbal.
• Reliable, productive, strong leadership abilities, disciplined and t rustworthy.
• Excellent reputation with customers and proficient, informed and accommodating.
• Extraordinary attention to detail, organization, t ime management and decision
making.
Work H istory
04/10 – 09/10, Legal Assistant, Arthur M Blue Law Office
• Secure evidence and documentation relating to complex legal issues.
• Conduct and analyze results of legal research and apply to current cases and
issues using t raditional and computerized techniques.
• Compose memoranda, correspondence and draft pleadings/responses dealing with
legal subject matters requiring considerable discretion and judgment.
• Review and analyze records and information from multiple sources and determine
relevancy to specific issues.
• Prepare synopses, abstracts or summaries of complex legal issues.
• Develop internal procedures for managing recur ring events and/or issues and
assist support staff in their implementation.
• Prepare reports and analyses of internal case loads, results and t iming.
08/07 – 04/10, Customer Services Representative/Teller, Wachovia/Wells Fargo
• Work as an active member of the team to effectively minimize customer wait time.
• Delivering exceptional customer services, as demonstrated by receiving 7 out of 7
on the Gallup polls.
• Provide t raining and guidance to new hires and existing team members.
• Responsible for managing and directing customer calls and interactions.
• Applying cash managing skills to minimize shortages and overages.
• Determine the need to complete LCTR and N IA.
• Identifying opportunities to build and maintain customer relationships.
• Auditing negotiable instruments, currency, ATM, safe deposit box and data
retention.
• Complying with federal, state and local regulations through knowledge of BSA,
Patriot Act, Anti-Money Laundering regulations and H MDA.
• Adhering to company policies and identifying fraudulent t ransactions preventing
customer and company losses.
• Assist is surprise audits of cash drawers and daily t ransactions of co-workers.
03/03 – 05/07, Branch Manager Assistant, Green Cap Financial
• Reviewing and collecting delinquent accounts.
• Supervising repossession procedures.
• Following through with property judgments.
• Approving of personal loans.
• Generating and analyze daily branch activity reports.
• Following through with total loss claims.
• Solicitation and collections.
• Responsible for maintaining a cash drawer and nightly deposits.
• Providing t raining to new hires servicing many departments.
References
Kendahl Bona Friend/Previous Co-worker for 3 years 720-***-****
Jackie Marley Friend/Previous Co-worker for 7 years 336-***-****
Stacy Dunagan Friend/Previous Co-worker for 9 years 910-***-****
Contact this candidate