Information Technology Maintenance

John Breillatt

**** *. ****** *****

Gilbert, AZ 85297

Phone: 480-***-**** Mobile: 808-***-****

****.*********@***.***

IBM Corporation

Systems Services Representative

Hagatna, Guam

**** - 2006

• With the assistance of IBM’s call center I was able to effectively maintain, troubleshoot,

and repair various customer’s desktop, laptop, and IBM iSeries, pSeries, and xSeries

computers and peripherals (personal printers, line printers, routers, and switches).

• I have extensive experience in installing, discontinuing, maintenance, and troubleshooting

of IBM’s point-of-sale systems.

• I have experience in data center operations in small to medium sized businesses as it

relates to repairs and upgrades (hardware and software) of various computer equipment and

peripherals.

• I have assisted customers with configuration of their network and computer system in a

Microsoft Windows environment with 200 to 300 users.

• I installed and configured customer’s computer equipment and operating systems in a

Microsoft Windows environment.

• I have upgraded computer hardware and software in a Microsoft Windows environment as

well as IBM AS/400 computing environment.

• To ensure proper billing and administrative documentation I assisted customers with

machine inventory for IBM maintenance.

• I have extensive knowledge with Windows 98, 2000, and XP as well as Microsoft Office

2003, and 2007.

• I have extensive experience with Internet Explorer and Firefox internet browsers.

• I am familiar with the setup and configuration of Microsoft Outlook and Lotus Notes email

applications.

• I have extensive experience in reading and interpreting technical manuals and instructions.

• I have excellent interpersonal and communication skills in dealing with customers, team

members, and management verbally and in writing.

University of Phoenix

I am currently attending the University of Phoenix. I will attain my AS in Information Technology in

January of 2011. I will graduate with a BS in Information Technology in April of 2012.

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John Breillatt

CERTIFICATES

• CompTIA A+

• Various IBM hardware certifications

REFERENCES

References are available upon request.

Contact this candidate