Engineer Customer Service

Cole A. Swanson

**** ******* *****, ********, ***** 77505

(C) 713-***-**** . ***********@*********.***

I am an energetic self-motivated, responsible individual seeking a long

term career with a successful company as a Controls and Instrument System

Professional utilizing my education, excellent technical skills and

experiences.

Education:

San Jacinto Junior College 2005 - 2008

General studies including classes in the Instrument Technology

program

University of Houston Downtown 2008 - 2011

B.S. in Engineering Technology - Controls and Instrumentation

(CIET)

GPA 3.0

Graduation - August 2011

Performance Milestones:

V Headed a multi-million dollar project providing terminal and

junction boxes to a refinery being built overseas. Worked with both

the customer and other partners to reduce design and construction

issues while greatly improving lead time.

V Successfully managed a project to provide multiple process control

systems for a shale gas project. Assisted customer in resolving

company proprietary programming issues with new system during FAT

and pre-commissioning.

V Designed and constructed a conveyor control system for a polymer

pipe coating customer. Project included multiple motors equipped

with VFD's driven by a remote console control.

V 2 years SAP experience

V TWIC current

Relevant Experience:

Eaton Crouse-Hinds Business

May 2013 - Present

Applications Engineer

V Full time applications engineer in a manufacturing facility

responsible for working with outside sales, distribution centers,

and OEM's to complete projects from start to finish by utilizing

expert knowledge and experience.

V Responsible for project management with roles in reviewing

specifications, project design, estimating, order entry, BOM and

router entry, customer service, shop coordination and construction.

V Provide expert guidance in industrial equipment including explosion-

proof motor starters, power distribution/ lighting panels, circuit

breaker/disconnect panels, terminal/control panels, junction boxes,

and other control equipment.

McAps Incorporated May 2011 - May 2013

Application and Sales Engineer

V Full time sales and applications engineer responsible for educating

both engineering firms and direct customers with our reliable

technical solutions to both new process designs and problem

resolution.

V Provide expert guidance in PLC's, Industrial PC's, HMI/SCADA

systems, electric motors and VFD's, instrument panel

design/construction as well as basic instrumentation and process

control products.

V Responsible for project management with roles in reviewing

specifications, system design, estimating, parts

procurement/delivery, shop coordination and construction,

informational and operating manuals, installation, pre-

commissioning and start-up assistance, with continuous focus on

customer requirements and satisfaction.

San Jacinto Junior College and University of Houston Downtown

V Hands on experience with instrumentation design, calibration,

programming, maintenance, and production testing including basic

electronics, analyzers, transmitters, microprocessor applications,

data communication, automation, process control, and robotics.

V Excellent in circuit building and analysis for many types of

electrical and programmable devices

Other Work Experience:

City Line Cycles August 2008 - May 2011

Parts Manager

V Full time parts manager responsible for routine office transactions

including merchandise and parts management as well as customer

service

V Handle phone inquires in areas of merchandise and service pricing

V Provide expert guidance relating to motorcycle maintenance and

service requirements, repairs, custom parts and performance

upgrades

V Responsible for managing daily office management including banking

and business expense transactions

Academy Sports and Outdoors October 2007 - August 20

Sales Associate

V Sales associate in the firearm, fishing, hunting and camping

department

V Trained and approved by the F.B.I. to document and approve firearm

transactions

V Provided customers with over 15 years of fishing, hunting, golf and

outdoors experiences[pic][pic][pic]

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