Customer Service Design

Stephanie Lask

**** ****** ** ******** *****, VA 23451 ~ 757-***-**** ~

*********@***.***

Background

Backed by a Bachelor's Degree in Graphic Design, I possess over five years

experience in information technology (IT); to include graphic design,

security management, and customer service. I am proficient in the Microsoft

Office suite of applications as well as numerous graphic design tools to

include Adobe Photoshop on both Windows and Mac platforms.

Experience

Document Control Assistant, DZ Atlantic, Norfolk, VA - 2009- Present

. Sort, distribute, and check in hire-in paperwork for existing

employees and new hires

. Coordinate the transport and delivery of site specific security

packages received from potential employees to appropriate site by fax,

UPS, or Fed-Ex

. Alphabetize and file all hire-in paperwork, separate and distribute

paperwork from sites that belong to different departments

Account Consultant, Channel Blade Technologies an ARI Company, Virginia

Beach, VA - 2008-2009

. Provided consultation to customers on website design and graphic

design

. Educated customers on how to efficiently use the lead management tools

and how to use the other web based applications for creating specials,

pop ups, and news articles for their websites

. Focused on Search Engine Optimization for our customers to make ensure

that their websites ranked on search engines

. Acted as a liaison between the customer, application development

support, web development support, data support, and email vendor to

resolve issues, or complete custom graphic design and web design work

requests

eServices Customer Support Representative, CMA CGM (America) LLC, Norfolk,

VA - 2007-2008

. Activated new customer accounts for eServices

. Answered technical questions about the website and/or accounts via

phone, or email

. Designed e-Cards for the holidays that were sent from the company as a

whole and from the Marketing Department using graphic design tools

such as Flash CS3 and Photoshop

. Designed graphics for thank you cards to send to customers

. Created a toolbar for eServices customers to install for their

browsers for easier account

. Simplified navigation of www.cma-cgm.com

. Ran statistic reports for Imports and Exports for YTD shipments

. Updated the agency's slide show on a weekly basis for new hires,

promotions, events, and news using graphic design tools such as Adobe

Photoshop and Illustrator

Support Specialist, Reynolds & Reynolds (Spherion Assignment), Norfolk, VA

- 2006-2007

. Acted as a liaison between the customer, third party vendors, data

support, and software application departments in order to resolve

issues

. Provided consultation for customers on creating different website

layouts, and graphic design

. Troubleshot disruptions concerning new and used car inventory

. Presented dealers with open-ended questions to obtain significant

information, which allowed the operations division to successfully

implement changes and updates

. Provided detailed documentation regarding inquiries and requests from

dealers to provide an informative account history

Level 1 Technician/Customer Care Specialist, ICT Group - DELL/Vonage,

Chesapeake, VA - 2005-2006

. Took customer calls

. Provided tier1 troubleshooting for Dell systems

. Resolved common Microsoft Windows issues

. Walked customers through:

o Formatting their hard drives

o Reinstalling Microsoft Windows (Windows 95 to Windows XP)

o Installing drivers

o Cleaning viruses and spyware from their PCs

. Troubleshot internet connectivity issues

. Acted as a Tier 1 customer support and resolved issues with the phone

equipment not working.

. Assisted customers with in-home networking and basic installation of

their Vonage phone adapters. This basic installation includes

connecting the following components together to help customer's use

their Vonage equipment for everyday use:

o Phone adapter

o Computer

o Telephone

Education

Norfolk State University, Norfolk, VA - Bachelor's Degree, Graphic Design

Software Proficiency

Microsoft Word (58 WPM), Power Point, Excel, Access, Outlook, Internet

Explorer, Firefox, Safari, Adobe Acrobat Reader, Adobe Photoshop, Image

Ready, Illustrator, Flash, InDesign, QuarkXpress

Computer Languages

. HTML

. ActionScript for Flash

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