Manager Management

Curtis C. Mask Jr (XXX-XX-****)

* ***** ******

Hampton, VA 23666

Home: 757-***-****

Email: ***.****@*****.*** and ******.****@*****.***

Retired Military: US Air Force, 1 Jan 2007 (Information Manager, 3A071)

Security Clearance: SECRET, Eligibility date: 30 Jan 2001, US Citizen

QUALIFICATION SUMMARY:

A highly creative, goal-oriented professional with over 20 years of solid

Administrative and Information Technology experience. Highly organized with

the ability to manage multiple projects and meet deadlines. A strong work

ethic combined with a commitment to excellence in all projects undertaken.

Offers superb decision making skills, judgment, and outstanding initiative.

Effective results provided using superlative critical thinking skills to

find practical, common-sense solutions to everyday issues. Exceptional

skill demonstrated when working under high pressure utilizing innovative

techniques and solid management acumen. Proficient in Office Automation

Software (Microsoft Office Suite i.e. Word, Power Point, Excel). Provided

day to day administrative support services (military personnel support,

travel, correspondence, mail, scheduling, and record keeping). Possess

excellent oral and written communications skills.

Over 8 years of experience as the Lead Defense Travel System Administrator.

Developed a training plan and conduct classroom customer training for

inbound personnel on creating authorizations for travel and creating

vouchers after travel is complete. Provides monthly refresher training for

all customer staff assigned/attached to the organization through out US

Joint Forces Command. Completed Organizational Defense Travel

Administrator Course and all on-line training to become the expert as the

Lead Defense Travel System Administrator with proven ability to serve as

the sole trainer for the organization.

.

AREAS OF STRENGTH:

Administrative/Information Management and Client Support Administrator.

PROFESSIONAL EXPERIENCE:

USJFCOM Joint Enabling Capabilities Command - Contractor 06/07 - Present

Suffolk, VA 40 hrs/week

Management Analyst (Organizational Defense Travel System Administrator)

Manage the Defense Travel System (DTS) for Joint Forces Command, Joint

Enabling Capabilities Command (JECC) for over 140 personnel. Responsible

for assigning roles and permission levels in DTS for personnel being

assigned to JECC. Maintain travelers profile information (mailing

addresses, phone numbers, security clearances, government credit card

numbers, banking information) and ensures all information is accurate in

DTS. Ensures DTS is up to date by adding, detaching, and deleting

employees when either in-processing or out-processing. Initiate and

maintain appointment and acknowledgement letters and DD Form 577 for

assigned Approving and Certifying Officials and provide training on DTS

Approval Process and Route and Review Process. Ensure travelers have

active Common Access Cards with Private Key Capability (digital signature)

or soft token PKIs that's required to access DTS. Establish and oversee

the establishment of the organization routing structure for Approving and

Certifying travel for Authorizations and Vouchers that's inputted in DTS

for travel. Provide training for travelers on the correct steps to create

an Authorization, Voucher, or Local Voucher. Create trouble tickets in the

DTMO Travel Explorer (Trax) DTS Tier 3 Helpdesk and ensures issues

resolved. Assist the Resource Advisor with the Travel Budget. Analyze

travel data, prepare the monthly program reports ensuring accuracy,

including data collection and recommending program changes based on trend

data. Track and record commitments, obligations and expenditures for all

travel which included airline tickets, lodging, rental cars, personnel

costs, and other records essential to the Support Division, Business

Management office. Assist the Agency Program Coordinator (APC) with

ensuring personnel completes all training and Statements of Understanding

for the Government Travel Credit Card is filled out, signed and maintained

on file. In-process/Out-processing all personnel assigned to JECC.

West Corp Telecommunications (Temporary position) 12/06 - 03/07

Hampton, VA 40 hrs/week

Security Officer

Monitored, patroled, and took appropriate measures to enhance a safe and

secure working environment at all West facilities. Ensured all personnel

entering West facilities had appropriate access badges. Acted as central

dispatch for security and other department personnel as needed in emergency

situations. Responsible for all incoming and outgoing mail.

Relocated from Washington DC to Hampton VA (Not employed due to family

obligations) 08/06 - 11/06

Unisys - 6 months contract 02/06 - 8/06

Washington, DC 40 hrs/week

IT Help Desk Technician

Troubleshoot end user computer system issues. Answered incoming calls and

created trouble tickets for users when required and directing calls to the

correct team if issues couldn't be resolved. Updated and routed ticket

information through SRMS to the correct resolver group. Ordered parts

needed for computers and printers. Installed and activated Blackberry

Messaging Services for existing or new equipment. Responsible for setting

up VPN for user's laptops and provided instructions for setting up VPN on

user's home computer. Tested, upgraded, and installed new hardware,

software and operating systems. Imaged laptops and computers using Ghost

program. Reset passwords and enforced password policy. Added computers

and printers to the network servers. Provided support for local and

network HP printers. Responsible for updating Unisys Timesheet on a daily

basis. Reported all incidents to Lead Technician.

Pentagon - Military (United States Air Force) 4/02 - 1/06

Arlington, VA 40 hrs/week

Administrator/Information Management

Supervised 1 individual in the administrative section. As Federal

Automated System for Travel Manager (FAST), coordinated and approved

official travel orders for temporary duty and deployments and setup and

tracked all travel arrangement for upper management. Prepared, reviewed

and submitted travel vouchers for settlement. Maintained the office file

plan and accountability for active and inactive records. Ensured eligible

records were promptly and properly prepared for retire or transfer.

Responsible for reviewing and submitting Security Clearance EPSQ paperwork

to Security Forces for processing and verifying employers Security

Clearance in the JPAS system. Reviewed, edited, and processed awards and

decorations for reassignments, separations and retirements. Responsible

for processing enlisted performance reports and officer performance

reports. Oversaw all recall rosters and staff directory updates in the

Office Automation Personnel Database. Functioned as the focal point for

ensuring full accountability of personnel for the Commander's emergency

phone call notification procedures. Authored and reviewed all personnel

action changes and served as Office Automation liaison for Mission Support

Commander. Reviewed, edited, and processed all incoming and outgoing

correspondence following guidance outlined in Air Force Handbook 33-337,

the Tongue and Quill and Air Force Manual 33-326, Preparing Official

Communications. Maintained suspense's logs and calendars in Office Outlook

for the Commander. Maintained conference room and setup meetings daily.

As Client Support Administrator, Supervised 3 individuals. Troubleshoot

hardware and software malfunctions, identified and isolated the problem and

apply diagnostic techniques to correct them. Tested, upgraded and installed

new hardware/software and operating systems. Managed various networking

projects while ensuring adherence to budgetary guidelines and project

specifications. Provided Help Desk and end user support to over 8,500

customers in the National Capitol Region as needed. Provide technical

assistance and support for HP printing software and equipment and general

PC application and hardware support. Coordinated desktop support portion of

projects between customers, technicians, and project officers. Answer

customer inquiries relating to hardware/software usage and provide

demonstrations as needed. Review, edit, and process all incoming and

outgoing correspondence. Maintained suspenses, calendars, and setup and

tracked all travel arrangement for upper management.

Mountain Home Air Force Base - Military (United States Air Force)

11/95 - 4/02

Mountain Home, ID 40 hrs/week

Noncommissioned Officer in Charge, Information Management

Provided administrative support for 6 flights and squadron staff consisting

of 480 personnel. Ensured all office administrative records were properly

maintained and disposed of in accordance with current directives and

performed duties as the Functional Area Records Manager in support of 25

file plans. Requisitioned publications and forms from the Publication

Distribution Office and distributed as required as the Customer Account

Representative for 4 flights. Reviewed and updated file plans to ensure

compliance with Higher Headquarters directives. Coordinated actions

necessary to update, route and publish base and flight Operating

Instructions. Responsible for managing the unit Automated Data Processing

Equipment account consisting of 170 computer systems and 35 printers valued

in excess of $400,000. Developed, coordinated, and reviewed unit computer

plans identifying requirements for upgrade. Formatted, typed, edited and

process all official Air Force correspondence including messages, temporary

duty orders, letters, miscellaneous correspondence to fully meet Air Force

requirements. Distributed incoming and outgoing mail for action office.

Maintained office calendar for 5 individuals to ensure all meetings

attended. Managed the Local Purchase account for the office to ensure the

accuracy of all supply transactions. Maintained the Leave Program for all

personnel by assigning leave numbers and closing leave upon return.

Maintained Administrative Continuity Book for all administrative

procedures. Managed and coordinated networking operations and security

functions. Trained and supervised 4 Client Support Administrators.

Troubleshoot user issues, provided Help Desk and technical support to major

clients. Connected computers to the Local Area Network systems. Administer

Microsoft Office Outlook email system. Isolate problems and corrected

issues for a 160+ user network. Upgraded, replaced and installed new

hardware and software. Ordered and set-up new computer systems as needed.

Provided Help Desk user support and training for Microsoft Office Suites

and Microsoft Office Outlook email system to users. Assisted with migration

of new servers. Installed and troubleshoot HP LaserJet and DeskJet printers

and print servers. Monitored and maintained all software licenses and user

agreements. Developed and maintained positive and productive relationships

with vendors. Administered and maintained the latest in networking

technology to ensure that the network's integrity was secure. Installed the

Norton Antivirus program on all systems to ensure 100% of computers

protected from existing viruses. Familiar and competent working with

TCP/IP, WINS, DNS, DHCP and RAS connections. Responsible for administrative

processes.

Kadena Air Base - Military (United States Air Force)

4/90 - 11/95

Kadena Air Base, Japan 40 hrs/week

Administrator Technician/Information Manager

Supervise 1 individual. Serves all administrative needs for 105 personnel.

Typed general correspondence, personnel action forms, and

awards/decorations submission packages. The focal point for Temporary Duty

Orders and travel management/ticket distribution program. Collected,

coordinated, and distributed correspondence throughout the sections and

with other outside agencies. Requisitioned and maintained publications and

monitored publication record files. Inspected the Administrative

Management procedures to ensure all directives were being followed.

Maintained status of all projects and reported progress weekly to upper

management. Maintained the organization and the Commander's calendar

ensuring all appointments met. Responsible for notifying member if

appointments are rescheduled or cancelled as need ensuring no appointments

is missed. Perform duties as the Telephone Control Officer. Responsible

for processing environmental and morale leave orders. Issued leaves

authorization numbers.

Plattsburgh Air Force Base - Military (United States Air Force)

11/85 - 4/90

Plattsburgh, NY 40 hrs/week

Special Orders Clerk, Information Transfer Specialist, and Alert Facility

Controller

Conduct Staff Assistance visits on administrative duties to other offices.

Prepare and maintain orders folders exceeding 5,000 orders. Publish

temporary duty, permanent change of station, and miscellaneous orders.

Prepare all administrative orders by authenticating, reproducing, and

distributing to personnel within a day. Conduct training in orders

preparation to newly assigned personnel. Receive, sort, pouch and

distribute official and accountable mail. Responsible for sorting,

weighing, and affixing meter postage to all classes of mail. Assist in

routine office administrative functions. Responsible for maintaining

personnel status boards. Control and verify access/security clearance

through explicit entry and control procedures. Coordinate with Civil

Engineering on all work orders affecting the facility.

EDUCATION

HS Diploma, John Tyler High School, 1985

Tyler, TX

SOFTWARE/HARDWARE/OPERATING SYSTEMS PROFICIENCIES

. Certified Foundation 2005 Desktop

. Certified Foundation 2005 Latitude

. Certified Servers - Poweredge 2850 Product Certification

. Certificate of completion - Microsoft Front Page 2000

. Certificate of completion - Microsoft Certified Professional Windows

2000

. Certificate of completion - A+ Operating Systems and Core Hardware

. Certified Joint Personnel Adjudication System (JPAS)

. Certified Using Basic Dreamweaver MX Tools

TRAINING COMPLETED

. Organizational Defense Travel Administrators Course

. Defense Travel System 101

. Accountable Officials and Certifying Officers training

. Routing Official training

. Lead/Organizational Defense Travel Administrator training

. Traveler and NDEA training

. Travel Card Program Management

. Travel Card Transition

. Travel Card 101

. Rental Car 101

. Debt Management Monitor

. CLB 011 Budget Policy

. CLM 024 Contracting Overview

. CLC Administration of Other Transactions

. CLC 133 Contract Payment Instructions

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