Customer Service Representative

NATASHA M. CARTER

619-***-**** Cell

619-***-**** HM

********@*****.***

OBJECTIVE:

My objective is to obtain an entry-level position in the workplace as a

hardworking, enterprising employee of your company, implementing my sharp

skills and work experience, gaining personal growth and financial

independence advantages.

QUALIFICATIONS:

Hardworking, Computer literate, positive, motivated, self disciplined, fast

learner, reliable, prompt, trustworthy, team player, creative,

enterprising, great communicator, social, ability to complete all assigned

tasks with pleasant demeanor, effective communication skills, works well

with clients, co-workers and management, and deals with others

professionally under pressure.

EXPERIENCE:

August 2009-Present- Luth Research Telephone Interviewer/CSR

Market research interviewers usually work for market research firms

conducting surveys on various topics, gathering and verifying information,

and scheduling appointments

January 2007- Present- I.H.S.S. San Diego County Home care Aide

The Home Care Worker is responsible for providing care to elders and others

who require care and resources in their homes.

February 2008 - August 2008 Websense CSR / Queue Admin.

Provided world wide Technical Support for company. Identify, troubleshoot,

and analyze computer related issues. Determine appropriate course of

action, and conduct repairs, modifications, and upgrade internal components

and peripherals as needed. Analyzed and resolved customer issues daily

using various tools and technologies including using local test servers as

well as remotely accessing customers' servers and PC's to research and

resolve issues.

November 2007- January 2008 Red Envelope Customer Service Representative

Answer inquiries by clarifying desired information; researching, locating,

and providing information to ensure client retention and satisfaction.

Processed gift orders via computer, Tracked packages with UPS

May 2006- December 2006 A.A.R.P. - Telesales Representative

Enroll and educate potential prospects for part D prescription medical

plans. Ability to answer high volume of inbound telephone inquiries

regarding customer accounts.

September 2005 - February 2006 (F.E.M.A.) Disaster Assistance CSR

Register hurricane Katrina victims for disaster assistance -inbound Perform

administrative duties for the department of up to 80+ staff members *

*GAPS*

August 2003-November 2003- attended E.C.C. Admin Assistant Certificate

Training Program

January 2004-Taylor Daycare owned by aunt, Daycare Assistant

EDUCATION

Lincoln High School, Graduated year 2000. San Diego, Ca

Microsoft Word, Excel excellent office experience, strong Customer Service

skills 40 wpm

REFERENCES AVAILABLE UPON REQUEST

Contact this candidate