Customer Service Operator

Stephen O. Smith

***** *. ******

***-

***-****

Avondale, AZ. 85392

***************@*****.***

SUMMARY OF QUALIFICATIONS

10+ years of experience in banking operations, including electronic check

image processing, verifying ATM deposits, detecting and reporting

possible fraudulent deposits, balancing and reconciliation of customer

accounts, generating and disseminating statistical reports daily

Collaborated with management in testing and implementing new check

processing systems

Work very well in team setting as illustrated in assisting other co-

workers and employees in other departments when needed

Strong ability to work independently

Excellent in identifying, troubleshooting and correcting possible

information, computer and equipment problems

Excellent customer service and people skills from dealing with outside

customers, other department employees and supervisors in a back up

supervisor role

PROFESSIONAL EXPERIENCE

ATM Balancer/Fraud Processor, Chase Bank, Phoenix, AZ.

2006-2007

. Processed ATM deposits online and provided telephone service for

customers in Chicago, Detroit, Indianapolis and other outlying areas

. Authority given to reconcile checking and savings accounts accordingly

for customers in upwards of $1000

. Detect and report possible fraudulent deposits

. Assisted co-workers in completing work assignments on a regular basis

. Assisted in other departments when necessary

M.I.C.R. Computer Operator, Chase Bank, Phoenix, AZ.

1992-2006

. Performed electronic check image processing duties utilizing IBM

sorters, personal computers and scanners using Windows 2000 and XP

Operating Systems

. Performed Supervisory Terminal Computer Operator duties to generate

reports for outgoing work to other departments, banks and for daily

workflow statistics

. Maintained daily statistics for shift operator production

. Trained new employees and cross-trained in other departments

. Assisted and supervised workflow in a back-up supervisory capacity

periodically

ADDITIONAL INFORMATION

Have been supporting myself for nearly the last three years in the Forex

Investment Currency Trading Market, which explains for the gap of time

that I have not worked

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