Customer Service Manager
Resume:
Ikeasha L. Jarrell
Stockbridge, GA 30281
*********@*****.***
Profile
Excellent organizational, leadership and communicational skills, results
oriented, decision maker and team player. I have an ability to follow
through with projects from inception to completion with oral or written
instructions. Thrive in both independent and collaborative work
environments.
Education
B.S.I.S Information Systems, Mercer University, May 2006 (Macon, Ga.)
Employment
Direct Insurance
Agent Manager, (January 2007 - September 2010)
. Performed manager functions of opening and closing procedures
including verifying, balancing and reporting daily reports.
. Promoted and maintained extensive quality customer service.
. Provided customers sales assistance and/or information regarding
products that catered to the needs of the customers in a timely and
efficient manner.
. Planned and developed effective marketing strategies to stimulate
sales growth.
. Effectively trained employees on products, how to use the six step
selling process to assist costumers and ensured that employees
provided fanatical customer service.
. Observed, coached and provided feedback to employees.
. Assisted district manager in ensuring accuracy and integrity of store
location.
Everest Institute
Student Accounts Representative, (October 2004- December 2006)
. Provided customer service and answered student inquiries regarding
their financial status.
. Advised students regarding their payment options and financial
policies.
. Processed forms related to student status changes in accordance with
company policies and procedures.
. Performed student account maintenance activities to include account
reviews, verify account clearances, apply payments, monitor
collection activities, and update accounts in compliance with
established company policy and procedures.
. Prepared daily bank deposits, reconciled cash receipts, and completed
cash receipts journal for weekly submission to the Campus Support
Center as required.
. Processed incoming and outgoing mail within the Business Office.
. Billed and collected payments from third party agencies for student
tuition and fees.
T-Mobile
Sales Associate, (May 2001- October 2004)
. Developed and managed new accounts.
. Provided the highest standards of customer satisfaction and quality
service at all times.
. Handled existing customer needs while marketing new and additional
services.
. Developed strong customer base by networking and gaining customer
referrals.
. Met and exceeded monthly goals.
. Recognized for customer service excellence, 2004.
References will be furnished upon request
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