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Customer Service Manager

Location:
Jackson, MS, 39211
Posted:
October 21, 2010

Contact this candidate

Resume:

**** ********* **

Jackson, MS *****

Phone 601-***-****

Email: abioai@r.postjobfree.com

LaToya Dixon

Education: [Aug 1993- Dec 1997 ] [Alcorn State University]

[Lorman, MS]

Communications

Received Bachelor of Arts Degree.

Professional

Experience: [May, 2005- Present] [Affiliated Computer Services]

[Madison, MS]

Ffelp Underwriter/Loan Processor

Review and research student loan

documents for reconsolidation.

Follow-up with the customer service

department on missing

information and credit guidelines.

Run funding report and other various

reports by creating

spreadsheets

Used computer system of Workflow

Imaging, CT, Microsoft Word,

Excel. Lotus Notes, Internet, NSLDS.

[Oct, 2000-April, 2005] [JP Morgan Chase]

[Milwaukee, WI]

Case Manager

Review and research annuity business by

making sure the

paperwork is in good order and booked

by the month end deadline.

Follow up with sales agents on missing

information via telephone or

email.

Trained new hires and acted as go to

person in absence of supervisor.

Use computer system of Open Image, EAI,

Lotus Notes, Internet,

Microsoft Excel, Microsoft Word, and

Data Aggregator.

[June, 1999- Oct, 2000] [ JP Morgan Chase]

Milwaukee, WI]

Loan Operations Specialist

Review documents for real estate

loans, personal loans, and

unsecured loans for accuracy and

completeness of HUD

information.

Follow up with bankers and loan

closers on missing information via

telephone.

Used computer system of Laser Pro,

RCO, Excel, Microsoft Word

References: Angela Thomas

ACS

601-***-****

Tiffanie Shavers

ACS

769-***-****

Lakesha Lewis

PEERS

601-***-****

Objective: Looking for a challenging position, utilizing

abilities developed

through my experiences and education,

with the opportunity

for professional growth.



Contact this candidate