Customer Service Office

Johanna McKnight

*** *** ***** **** # **** Lexington, Ky 40511

Direct 504- 377-8814

**.**********@*****.***

PROFESSIONAL INTEREST

To pursue professional job opportunities that support growth and individual career development.

SUMMARY

A high-energy, enthusiastic, and dependable individual who excels in challenging and

competitive environments. Possess a solid reputation as a highly dependable and accountable

student and employee. Skilled in analyzing and resolving complex problems, this individual

specializes in interpersonal and group communications in Academia as well as Corporate levels.

A talented and extremely well organized professional, who constantly strives for higher levels of

performance from myself as well as those around me, she thrives in a team orientated

atmosphere and demands nothing less than the best from herself. Reliable and experienced, this

individual will provide your business with the tools, knowledge and drive that you need.

ADMINSTRATIVE SKILLS

Well versed in all aspects of general office administration including excellent computer

automation skills, and a working knowledge of MS Office and Email. Confident and poised in

interaction with individuals at all levels. Detail-oriented and resourceful in completing projects

on time, able to multi-task efficiently.

Capabilities include:

Customer Service and Relations

Telephone Reception

Word processing and Typing

Office Management

File and Date Archiving

Office Equipment Operations

Problems Solving and Management

Education

2004- 2009: University of Richmond, Richmond, VA

School of Arts and Science:

Bachelor of Arts in Rhetoric and Communication Studies

Minor: Law and Liberal Arts

Member of S.A.A.C : Student-Athlete Advisory Committee

Experience

• University of Richmond Weinstein Recreation and Wellness Center: Member Service

attendant (Part-Time) Richmond, VA (May 2007- March 2010)

Coordinates the Weinstein Center Member Services and Control Center operations, provide

excellent customer service to members by answering questions and communicating accurate

information about programs, services, facility schedules, locker assignments, distributing and

collecting informal recreation equipment, registering members for classes, services and trips and

enrolling members in the hand biometrics system (CLASS) . Assists with employee customer

service and diversity training programs.

• ST. Catherine’s School: Assistant Basketball Coach (October 2009-March 2010)

Help teach basketball skills through effectively planned practices at a level appropriate for each

member of the team. Help the Head Coach organize the players to participate in games and

coach them during games. Supervise the players before, during, and immediately after practices

and games. Provide a safe and enjoyable environment for all players, giving each child an equal

opportunity to participate. Also, serve as a positive role model for the players, parents, officials,

and fellow coaches by following all rules, demonstrating good sportsmanship, and coaching

consistently with the St. Catherina’s Basketball philosophy and also my philosophy of what

makes an effective coach.

• Braxton’s Cleaning & Landscaping (Part-Time): Administrative Assist. Richmond, VA

(January 2005- March 2009)

Providing customer service while communicating clearly with non-technical users and handling

pressure professionally. Handle customer complaints inbound and outbound calls, also answering

questions via telephone, email, correspondence and/or in person. Possess analytical and problem

solving skills, attention to detail, ability to manage multiple assignments simultaneously while

meeting deadlines and quality standards. Right hand woman to the president of company,

making sure all needs are met in a timely fashion.

• University of Richmond Catering service: Banquet Server Richmond, VA

May 2007- August 2009 (summers)

Responsible for set-up, serving, and clean up duties for each catered function.

• University of Richmond Women Basketball: Camp Supervisor

June 2005 – August 2009 (summers)

Oversee and foster a safe environment for youth activities. Plan and initiate activities that are to

be a benefit of the participants. Also, maintain a positive attitude at all times, Assist with the

upkeep, maintenance, and daily cleaning of the Summer Camp. Supervised children in activities

and games and provided instruction relating to the sport of basketball.

ACTIVITIES

University of Richmond, Varsity Basketball

August 2004- August 2009

• Started 64-122 games for the Spiders over four years

• NCAA Tournament participant in 2005

• WNIT Tournament participant in 2009

• A-10 All Conference HM (2008)

• A-10 All Conference HM (2009)

• A-10 All Defensive Team (2008)

• 12th on Richmond career scoring list

• 9th on Richmond career steal

• Pre-season A-10 2nd team All- Conference (2009)

• Pre-season A-10 All Defensive Team (2009

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