Manager Customer Service
Resume:
Kevin J. Bacchi
Irvine, CA 92602
C - 714-***-****
F - 714-***-****
***********@***.***
Resume 360
I am forwarding my resume with this letter of interest for your review for
the position of Print Production.
My extensive marketing, agency operational management, print production and
customer service experience on the Manager level and working on the Agency,
Client and Service end of the business will provide you with a responsible,
articulate, detail-oriented and vision-minded Manager
I have worked directly with Creative Departments, IT and Marketing in a
management role overseeing these departments as a direct report to me.
During my career, my background has included improving customer
communications; cost assessments/analysis; managing and monitoring
departmental budgets; quality control and production efficiencies to
include hiring and training of staff of all levels.
Attached is my resume that further illustrates my background. I have many
ideas and methods that I have instituted to increase communication and
decrease costs that I would be happy to share with you at your convenience.
I can be reached at 714-***-****
I look forward to hearing from you. Thank you for your consideration.
Respectfully yours,
Kevin Bacchi
KEVIN J. BACCHI
Print Production
75 Legacy Way
F - 714-***-****
Irvine, CA 92602 C- 714-348-
1642
***********@***.***
QUALIFICATION PROFILE
. Innovative marketing professional experienced in the field of
Production Management in an Agency, Corporate and service end
environments serving in the Manager role
. Combined Print Collateral Management experience over 20 years
. A Manager experienced in improving customer communications, re-
engineering work processes/efficiencies, as well as, and budget and
vendor management.
. Excellent leadership, management, oral/written communication,
interpersonal, intuitive, and analysis skills. Thrive in both
independent and collaborative work environments.
. Accountability and responsibility to drive company product and market
strategy toward growth, diversification, market penetration, and
expansion.
. Ability to work in a solid organizational structure and develop strong
relationships with all levels of management
PROFESSIONAL EXPERIENCE
. Instituted a time management system for the Agency's Creative
Department - that resulted in deliverables being met on time within
budget
. Negotiated contracts with suppliers and established fair bidding
practices
. Evaluated, purchased, customized, documented, trained and implemented
a Project Management System that resulted in tracking of all
deliverables for all projects for all departments of agency, i.e.
Creative, IT, PM.
. Developed, documented, implemented and trained - Employee Orientation
training manual for all departments of Ad Agency - resulted in less
errors and properly trained employees
. Project management to include - initial consultation with customers
and setting up
parameters of projects and billings
. Instituted and implemented preliminary practices for new business
including: staff assignment, workflow process and procedures, and
survey/questionnaires for customers
. Marketing experience to include production of Print, Lettershop,
Direct Mail, Landing Pages, PURLS, and Short Codes
. Developed and implemented SOPs and created forms for more efficient
work flow that resulted in a high percentage of decreased errors
. Created and implemented Quality Control, Training and Safety manuals,
that resulted in
1. Reduced training time from 4-6 weeks to 1-2 weeks an increase of
more than 60%
2. Reduction of errors by over 50%
3. Reduction of injuries on the job
1. Provided Leadership and Mentoring to Staff
. Direction for budgeting, training, teambuilding
2. Implemented a performance measurement and evaluation system
Kevin Bacchi
EMPLOYMENT EXPERIENCE
DMS Marketing Agency, Mission Viejo, CA - A DM Advertising Agency
Operational Support Manager 03/08 -
04/09
SUN & SPA, Foothill Ranch, CA- A family owned business
Owner and Operations Manager 10/03 -
08/09
O'Neil Data Systems, Inc., Los Angeles - A Magazine/Book Printer
Operations Team Manager
2000 - 2003
Pacific Communication Concepts, Inc., Downey, CA - A Direct Marketing
Company
Manager, Customer Service
1998 - 2000
CMI, Carson, CA. - A Direct Marketing Company
Manager, Customer Service
1996 - 1998
American Chemical Society, Washington, DC - A society for
Chemists/Scientists
Print Production Manager
1980 - 1996
National Rifle Association, Washington, DC - An Association for Gun
Enthusiasts
Print Production Manager 1977- 1980
U.S. Army Intelligence Agency, Fort Meade, MD - Army enlisted
Personnel Management Specialist 1974 -
1977
ACHIEVEMENTS
Graduated a Dale Carnegie 8 week session on "Leadership for Managers".
President of the Direct Marketing Association of Washington (DMAW) for two
years.
Wrote an 8-week course titled "Direct Marketing Production: From Concept to
the Consumer," in conjunction with the University of Maryland and the
Direct Marketing Association of Washington, D.C.
Article written on my production techniques in an issue of Publishing &
Production Executive titled "Buyer's Market Reigns".
American Chemical Society Exceptional Achievement Award for contributions
toward significantly improving the financial results of the ACS Book
Program.
Contact this candidate