Customer Service Assistant

Monica Wade

RDA#*****

***** ******** **. # **

Bellflower, Ca. 90706

661-***-****

Objective

To obtain a position where I can utilize my technical, organizational,

verbal content with patients that has helped me succeed to an RDA

profession.

Education

Clarita Career College July 1999 - April 2000

Experience

Delta Dental April 2000 -

Present

Customer service

To assist Dental providers and members with explanation of insurance

benefits, claim services, emergencies and facility information to assure

them with correct information to have a pleasant dental visit.

Dr. Goodley D.D.S

RDA / Front office Sept 2005 - Sept. 2009

Assisted the Dr. in various procedures including crown preparations,

fabrication of temporary crowns, veneers, endodontic procedures for

anterior and bi-cuspid, extractions, Laser bleach duties, trays and

impression for dentures and study models.

Front office - Working with eagle soft system, treatment planning,

answering phones, scheduling appointments, billings insurances, checking

eligibility for HMO, PPO, and Denti-cal along with collecting co-payments.

American Dental July 2000 - 2002

Dental Assistant

Specialized in Endodontic procedures and patient comfort, taking x-rays,

tray set-up and sterilizing instruments.

Dr. Robert Haze April 2000 - 2003

Dental Assistant

Assist in amalgam fillings and extractions, taking x-rays, take and pour

impressions, fabrication of bleaching trays and all duties accelerating to

an RDA profession.

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