Customer Service Administrative Assistant

OBJECTIVE

Seeking position as customer service representative with a progressive

organization that will utilize my professional experience and proven

abilities.

SUMMARY OF QUALIFICATIONS

. Over nineteen years experience in customer service/collections and office

administration.

. Proven track record of being dependable, well organized, effective,

cooperative, quick learner and the ability to get the job done.

EXPERIENCE

Head Cashier

Hamilton Mill Car Wash & Auto Spa 12/08 - 12/09

. Responsible for all cash, credit/debit card transactions

. Balancing of all cash registers and books, and daily deposits

. Collected NSF checks, answered incoming phone calls

. Scheduled appointments, and handled customer complaints

. Maintained personnel files, filing, inventory purchasing

. Assistant to the CEO, CFO and GM on every day functions.

. First place in sales promotions for three quarters.

Collections Representative/Customer Service

Maxwell & Associates, Inc. Norcross, Ga. (Promoted)

11/91 to 10/07

. Managed a portfolio of 2,000 or more accounts per month

. Initiated 100-200 outgoing calls per day

. Performed skip tracing on consumer accounts

. Negotiated payment resolutions with customers

. Knowledge and compliance with Federal Debt Collection Practices Act

. Communication with clients on a professional basis.

. Assisted with all incoming calls with customers and client.

. A top collector during the time of employment.

PPA Collector (Promoted)

Maxwell & Associates, Inc. 07/00 -

9/02

. Assisted a staff of 50 collectors on delinquent payments

. Personally maintained an inventory of 4,000 or more House accounts

. Increased revenue from $11,000 to $44,000 after first month and

maintained dollars month after month

. Communicated professionally with customers to increase collections

Administrative Assistant

Maxwell & Associates, Inc.

11/91 - 06/00

. Assistant to the President and Vice-President

. Greeted clients, answered telephones, and provided customer service

. Performed data entry, filing, and compiled month end reports

. Handled accounts payable and account receivable files

. Assist clients with account information

. Created weekly/monthly invoices, posting payments and bank deposits

EDUCATION:

Lakeside High School - Graduated

Atlanta, Georgia

REFERENCES FURNISHED UPON REQUEST

SNAPSHOT

Professional Strengths

. Excellent Customer Service Skills

. Strong collection background on first, second and third party bankcard,

medical, student loans and retail business.

. Experience with auto-dialer, skip tracing and negotiated payment

resolution for business and consumer customers. Customer service

including management, supervision, administrative and clerical duties.

Excellent problem solving abilities, customer service skills, and liaison

to all clients.

Office Skills

. Data Entry

. 10 Key by Touch (12,000 ksph)

. Typing (60 wpm)

. Filing

. Office Equipment (Fax, Copier, Etc.)

. Basic Computer Skills (Knowledge of Microsoft Outlook, Word and Excel)

Notary Public

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