Customer Service High School

Georgia Moody

209-***-**** *** South Ave. ~ Turlock, CA 95380

***********@*****.***

OBJECTIVE: Receptionist

BUSINESS SKILLS

( Microsoft Excel ( 45 wpm ( Cashiering

( Microsoft Word ( 10-Key 120+ kpm ( Quality Work Ethic

( Microsoft PowerPoint ( Customer Service ( Telephone

Etiquette

( Multi-taster ( Energetic ( Self Starter

PROFESSIONAL EXPERIENCE

V Office Equipment: Ability to operate computers, telephone systems,

calculators, copiers, scanners, and fax machine

V Computer Literate: Internet, email, research, detect and obtain

information

V Microsoft Word: Mail Merge; Envelopes and Labels; Tables; Business

Letters; Memorandums; Reports; Letterhead; Desktop Publishing;

Professional Writing and Editing Tools

V Microsoft Excel: Spreadsheet Formulas; Charts; Budgets; Projections;

Functions including IF and VLOOKUP; Database Management; Working with

Multiple Sheet Workbooks; Templates and Graphics; Editing Large

Worksheets

V Customer Service: Greet visitors, communicate with customers, employees,

and upper management to answer questions, disseminate and explain

information

V Filing: Label, maintain, update, copy, sort, file, and stock records of

office activities

V Mail: Answer correspondence, open, sort, route incoming, and prepare

outgoing mail

V Money Handling: Cashiering, collect, count, and disburse money

V Telephone Correspondence: Answer questions, schedule appointments, and

remind appointments

WORK HISTORY

Customer Service Associate, Mervyns, Turlock, CA Nov. 2008-Dec.

2008

Appointment Setter, SMP Enterprises, Turlock, CA Sept.2008-Oct. 2008

Cashier, Quick Stop, Turlock CA July. 2007-May 2008

Cashier, Quick Stop, Denair, CA Oct. 2005-June 2007

Customer Service Rep., Arco Am/Pm, Turlock, CA Aug. 2003-Sept. 2005

EDUCATION

Goodwill Industries of San Joaquin Valley, 2010-present

Inc., Modesto, CA

Office Technology Certificate

Certificate of Achievement in 16-week intensive course including:

Microsoft Word; Excel; Filing; Customer Service; Typing; 10-Key;

Grammar; Math; Reference; Office Equipment; Office Practice; and

Business Forms

Modesto Junior College, Modesto, CA 2009-2010

Office Administration Classes

Intermediate Word Processing, Microsoft Office 2007, Office skills

Turlock High School, Turlock, CA

High School Diploma

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