Customer Service Representative
Resume:
____________Tanisha Miles________________
**** **** **** **. ***. 2b Indianapolis, IN 46226
*****************@*****.***
Cell: 317-***-****
Customer Service Representative
Skills
-Ability to ensure customer satisfication, problem resolution, and train in all areas
to have the best knowledge
-Data entry
-General office duties
-Computer software and hardware, word, office, powerpoint, etc.
-Confer with customers by telephone or in person in order to provide information
about products and services, to take orders or cancel accounts, or to obtain
details of complaints.
-Keep records of customer interactions and transactions, recording details of
inquiries, complaints, and comments, as well as actions taken.
-Resolve customers' service or billing complaints by performing activities such as
exchanging merchandise, refunding money, and adjusting bills.
-Ability to follow and/or work from a script
-Time management skills Organizational skills
-Determine charges for services requested, collect deposits or payments, or
arrange for billing.
Work Experience
CVS Distribution, Indianapolis, IN October 2005 - April 2006
Order picker
- Picked and packed prescription orders
Executive Home Services, Carmel, IN August 2006 - April 2008
Housekeeper
-Cleaning residential and commercial properties
-Direct customer service
Teleperformance, Fishers, IN May 2008 - December 2009
-Customer service
-Inbound calls
-Assist customers with issues with their sprint mobile phones
-Sales
American Income Life Insurance, Indianapolis, IN March 2010 - August 2010
Agent
-Sold life and accidental insurance
Education
University of Phoenix, Indianapolis, IN
Bachelor of Science - Nursing Adminstration and Information Systems, 2012
National College, Indianapolis, IN
Associates - surgical technology, September 2008
Graduated with a 3.6 GPA
North Central HS, Indianapolis, IN
High School May 2004
Graduated with Core 40
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