Customer Service Representative

Jaimmie Richardson

Po Box ******

Aurora, Co ****7

Phone: 720-***-****

*****************@*****.***

Education: 2005

•

Hartenbach High School

Aurora, Co

Work History:

•

Directv

Technical Customer Service Representative

Centennial, Co

February 2008 - June 2009

• Resolve inbound calls with first call resolution.

• Assist with activating equipment, walking customers through various issues such as programming

remotes; give instructions to install equipment also deactivate equipment.

• Up sell products to new and existing customers using Online Management Systems. This system

allowed preparation of equipment orders, tracking abilities as well as delivery information.

• Manage multiple computer systems simultaneously, such as Rio, OMS, Doris, Online chat, and

Directv billing system taking payments and or refund over payments.

.

United States Postal Service

Mail Handler

Denver, Co

November 2007- December 2007

• Responsible for the processing of mail within the mail center.

• Sorted mail manually according to the address and national destinations

• Preparing mail for machine sorting involves coding postal addresses generated from computer

generated information, then creating bar codes for each item for high speed sorting.

Convergys

Customer Service Representative

Denver, Co

July 2005 - August 2006

• Effectively assist customers via inbound calls for the Postal Service, resolving issues such as lost

package claims, tracking mail, giving information for postal stamps, oversea rates, and passports.

• Programs used in this position were Eagle One, online chat, and Help Bank.

Skills/Strengths: Proficient in Microsoft Word, Excel and Avaya Phone

Reliable Hardworking Multi-task Time Management Conflict Resolution

maintain composure in pressurized situations.

• References available upon request

Contact this candidate