Sales Customer Service

Bertram Hardnett

**** ********* ***** *******,**

23605(*************@*****.***(757-719-3971

Sales/Sales Representative/Sales Assistant/Account Representative

Bertram Hardnett, a man who is naturally as well as physically able to

handle any opportunity within the Sales Diaspora. My experiences on the

job as well as off the job make me very capable of performing tasks

that include, managing accounts, hard core sales, sales and marketing,

billing, customer service, and probing to find the best fit for any

customer. I am a very organized and driven person. In everything that I

do, I always try to achieve the best to magnify and impress the company,

and uphold the company's good name. My experiences in sales include West

Telemarketing, where I was responsible for selling various products for

many different companies, advertised on TV, which I feel accentuates one

of the more important skills in sales, selling on demand, on impulse. I

was there for a little over a year. The next 4 years I spent in school at

Hampton University, where I studied Psychology, and minored in Marketing.

I was also a member of the student body government, and also Head Drum

Major of the Hampton University Marching Band, which I feel really shows

my leadership and organizational skills, whereas I was responsible for

over 225 members. While in school, I got a job working for TRG Customer

Solutions, a contracted company for Verizon. There is when I really

blossomed as a Sales Agent. I was responsible for billing inquiries,

technical assistance, as well as the need to be fully knowledgeable of all

Verizon products and services; for example, Fios TV, Fios Internet,

Verizon Wireless, DSL, Fios Digital Voice, and DTV. All these services

aforementioned I was responsible for bundling, and turning them into

affordable and attractive packages.

Areas of Expertise:

Great conversationalist

Very charismatic

Drawn to good people

Very persuasive

Leadership skills

Easy to get along with

Great with computers

Very Microsoft literate

Great typing/keying ability

Very Easily coached

Experience

Sales/Billing Agent- TRG Customer Solutions/Verizon 2008-2010

Bonuses hit on a monthly basis for performance in sales

Always had great customer reviews reported to supervisor

Always applauded by management for job related skills

Customer Service/Sales Representative- West Telemarketing 2004-2005

Sales quota always met

Great rapport with customers

Sales /Warehouse Sales- 2003-2004

Hard core sales

Business to Business sales

Learned essentials key to a good sales man

Education

Bethel High School 2003 H.S Diploma

Hampton University 2004-2009 (progressive)

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