Customer Service Manager
Resume:
DIANE D HINOJOSA
GRAND PRAIRIE, TX 75051
*************@*****.***
Career Objectives
Seeking a career in Customer Service or Administrative field where I can utilize my professional skills.
Summary of Qualifications
Type 45 WPM
Microsoft Word
Excel
Work History
Oct 26, 2009 - Apr 26, 2010
First American Payment Systems
Customer Service/ Tech Support
Provided customer service and technical support in a call center setting.
Jun 08, 2009 - Oct 26, 2009
Cottonwood Financial
Assistant Manager
Initiated new payday and title loans, went over contracts with customers, opened and closed store, handled bank runs
for deposits and withdrawls for store, handled all collection activity for store and cleaned and provided excellent
customer service.
Jul 29, 2008 - Jun 04, 2009
Double Diamond
Accounts Receivable Administrator
Reconcile daily lockbox payments, maintain daily balancing spreadsheets, fill out daily deposit slips for home office
checks received, back off all NSF's, enter in refunds, verify and print out late notices, handle cycle closing and month
end close out.
Feb 08, 2008 - Jun 04, 2008
Echo Global Logistics
Accounts Payable Clerk
Reconcile credit issues and discrepancies in payments, actively reached out to carriers for invoices and POD's, applied
credits for refunds that were due, reconciled delinquent invoices and effectively maintained phone contact with
customers for payment status.
Mar 01, 2000 - Sep 19, 2007
Cook County Clerk
Clerk
Data entry, filing, maintain spreadsheets, reconcile income for office and provide professional customer service.
Oct 01, 2003 - Dec 30, 2003
Carson's
Sales Associate
Provide professional customer service and cashier.
Apr 01, 1993 - May 01, 2001
7-eleven
Clerk
Cashier, maintain cleanliness of store, handle inventory on a weekly basis for entire stock in store and reconcile income
earned for store.
Education
Sep 1994 - Jun 1999
Daley - Chicago, Illinois
Education Level: Associates Degree
Major: Criminal Justice
GPA: 3.5Total Hours: 64.0
Graduated: Yes
Accounts Payable/ Accounts Receivable
Customer Service Representative
Call Center Representative
Data Entry
Occupational Experience
Computer Skills
Typing Speed: 45 Words Per Minute
Data Entry Terminal
EMail Software
Peripheral Devices (Scanners, Printers, etc)
Personal Computers
Spreadsheet Software (Excel)
Word Processing Software
Language Skills
English
Spanish
Driver's License
Class C - Standard Driver's License
References
Ramona Aseves
Personal
Mary Bartelment
Supervisor
Cook County Clerk
April
District Manager
Cottonwood Financial
Bonnie Garza
Manager
Cash Store
Contact this candidate